ServiceNow Architect CSM focus Portal

JR United Kingdom; Basildon; Remote; GBP 70,000 - 100,000; Full time

Job summary

A leading company seeks an experienced ServiceNow Architect specializing in CSM Portal to work remotely from the UK. The role involves supporting cross-functional design projects and requires deep expertise in ServiceNow platform features, CSM, and integrations. Ideal candidates will have a strong problem-solving orientation and excellent communication skills.

Qualifications

• 10+ years of hands-on ServiceNow experience.
• 3+ years in CSM & CSM Portal.
• Strong problem-solving and communication abilities.

Responsibilities

• Support transversal design topics with a focus on OnePortal integration.
• Transform ideas into solutions leveraging ServiceNow capabilities.
• Proactively engage in design and optimization activities.

Skills

Knowledge of CSDM

Product roadmap awareness

Proficiency in Workspaces

UI Builder skills

Flow Designer proficiency

Integration skills

Portal management

Communication skills

Problem-solving skills

Job description

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ServiceNow Architect CSM focus Portal, Basildon

Client: Innova Solutions

Location: Basildon, United Kingdom

Job Category: Other

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EU work permit required:

Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

Seeking an experienced CSM architect to support transversal design topics with a focus on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations required.

Technical & Functional Experience:

• Good knowledge of CSDM
• Excellent product roadmap awareness
• Proficiency in Workspaces, UI Builder, Flow Designer
• Experience with integrations using scripted APIs and Integration Hub
• Deep knowledge of ServiceNow Platform and core features (main applications, shared capabilities, CMDB)
• Portal management and customization skills
• Experience with CSM, data exchange between Portal, CSM Portal, and Service Catalog setup
• 10+ years Hands-on ServiceNow experience with 3+ years in CSM & CSM Portal.
• Designing and prototyping skills, transforming ideas into solutions leveraging ServiceNow capabilities
• Strong problem-solving skills
• Excellent communication skills for explaining complex topics to non-IT audiences
• Proactive approach in design activities and optimization
• Team player willing to support and assist in challenging situations