ServiceNow Architect CSM focus Portal

JR United Kingdom; Newcastle upon Tyne; Remote; GBP 60,000 - 90,000; Full time

Job summary

A leading company is seeking a ServiceNow Architect with CSM focus, located in Newcastle upon Tyne. This fully remote opportunity requires extensive expertise in ServiceNow, particularly in CSM Portal integrations and customizations. The role demands strong problem-solving abilities and the capacity to work collaboratively within a team while actively proposing improvements.

Qualifications

• 10+ years hands-on ServiceNow experience, including 3+ years on CSM & CSM Portal.
• Excellent knowledge of Workspaces, UI Builder, and Flow Designer.
• Experience with CSM Portal integrations and data exchange.

Responsibilities

• Support transversal design topics with a focus on OnePortal integration.
• Manage and customize the CSM Portal.
• Explain complex topics to non-IT audiences and foster team collaboration.

Skills

CSDM

Integration

Problem Solving

Communication

Proactive

Teamwork

Job description

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ServiceNow Architect CSM focus Portal, newcastle-upon-tyne, tyne and wear

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Client:

Innova Solutions

Location:

newcastle-upon-tyne, tyne and wear, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

Experienced CSM architect to support on transversal design topics and with special focus on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations.

Technical & Functional Experience:

• Good knowledge of CSDM
• Excellent product roadmap awareness
• Excellent knowledge of Workspaces, UI Builder, Flow Designer
• Experience of integrations with 3rd party tools (scripted APIs and Integration Hub)
• Excellent knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…).
• Portal management and customization
• Excellent knowledge of CSM, data exchange between Portal, CSM Portal , Service Catalog definition and setup with practical experiences (with practical experiences)
• 10+ years Hands-on ServiceNow with 3+ years on CSM & CSM Portal.
• Designing and prototyping skills, transforming ideas into solutions leveraging SN product capabilities
• Strong problem-solving skills
• Excellent communication: ability to explain complex topics to a non IT audience, active listening and supportive attitude
• Proactive: propose help and assistance in design activities, detect room for improvement and look for optimizations
• Team player: you will be a key asset to the team and need to be willing to support and jump in when things get complicated