ServiceNow Architect CSM focus Portal

JR United Kingdom; Maidstone; Remote; GBP 70,000 - 100,000; Full time

Job summary

A leading technology company is seeking an experienced ServiceNow Architect with a focus on CSM to work fully remote. The role involves integrating OnePortal with Adobe and ServiceNow, requiring deep product knowledge and several years of relevant experience. Ideal candidates will demonstrate strong problem-solving and communication skills while facilitating enhancements and optimizations within the ServiceNow platform.

Qualifications

• 10+ years hands-on ServiceNow experience, including 3+ years on CSM & CSM Portal.
• Good knowledge of CSDM and integrations.
• Strong problem-solving and communication skills.

Responsibilities

• Support transversal design topics with a focus on OnePortal integration.
• Manage customization and data exchange between Portal and CSM.
• Proactively propose improvements and optimize solutions.

Skills

CSDM

ServiceNow Platform Understanding

Portal Management

Problem-Solving

Communication Skills

Job description

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

We are seeking an experienced CSM architect to support transversal design topics, with a special focus on OnePortal integration between Adobe and ServiceNow. The ideal candidate will have expertise in CSM Portal and integrations.

Technical & Functional Experience:

• Good knowledge of CSDM
• Excellent product roadmap awareness
• Strong knowledge of Workspaces, UI Builder, Flow Designer
• Experience with integrations with 3rd party tools (scripted APIs and Integration Hub)
• Deep understanding of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB)
• Portal management and customization skills
• Practical experience with CSM, data exchange between Portal, CSM Portal, Service Catalog setup
• 10+ years hands-on ServiceNow experience, including 3+ years on CSM & CSM Portal
• Designing and prototyping skills to transform ideas into solutions leveraging SN product capabilities
• Strong problem-solving skills
• Excellent communication skills to explain complex topics to non-IT audiences
• Proactive attitude in proposing help, detecting improvements, and optimizing solutions
• Team player willing to support and assist when needed