ServiceNow Architect CSM focus Portal

JR United Kingdom; Woking; Remote; GBP 70,000 - 100,000; Full time

Job summary

A leading company in the UK is seeking an experienced ServiceNow Architect with a focus on CSM and OnePortal integration. The role involves supporting design matters and requires expertise in ServiceNow and third-party integrations. This full remote position offers the potential for significant impact in a collaborative environment.

Qualifications

• 10+ years hands-on ServiceNow experience, including 3+ years on CSM & CSM Portal.
• Proactive attitude with strong problem-solving skills.
• Ability to explain complex topics to non-IT audiences.

Responsibilities

• Support transversal design topics with a focus on OnePortal integration.
• Transform ideas into solutions leveraging ServiceNow capabilities.
• Customize and manage the CSM Portal.

Skills

Knowledge of CSDM

Product roadmap awareness

Understanding of Workspaces

Understanding of UI Builder

Understanding of Flow Designer

Integrations with third-party tools

ServiceNow Platform knowledge

Portal management and customization

Experience with CSM

Problem-solving skills

Communication skills

Team player

Job description

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

We are seeking an experienced CSM architect to support transversal design topics, with a focus on OnePortal integration between Adobe and ServiceNow. The candidate should have expertise in CSM Portal and integrations.

Technical & Functional Experience:

• Good knowledge of CSDM
• Excellent product roadmap awareness
• Deep understanding of Workspaces, UI Builder, Flow Designer
• Experience with integrations with third-party tools (scripted APIs and Integration Hub)
• Strong knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB)
• Portal management and customization skills
• Practical experience with CSM, data exchange between Portal, CSM Portal, Service Catalog definition and setup
• 10+ years hands-on ServiceNow experience, including 3+ years on CSM & CSM Portal
• Designing and prototyping skills, transforming ideas into solutions leveraging ServiceNow capabilities
• Strong problem-solving skills
• Excellent communication skills, able to explain complex topics to non-IT audiences
• Proactive attitude, proposing help and identifying optimization opportunities
• Team player willing to support and assist when needed