Service Transition Project Manager

Version 1; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A reputable technology services firm in Greater London is seeking a skilled Service Transition & Project Manager to lead IT project delivery and transition activities. The ideal candidate will have over 8 years of experience in service transition, proficient in managing complex IT projects, and a strong command of PM methodologies. The role includes ensuring smooth service transitions, managing stakeholder relationships, and enhancing operational readiness. The company emphasizes employee well-being, offering numerous benefits, professional growth opportunities, and a supportive work environment.

Benefits

Quarterly Performance-Related Profit Share

Flexible/remote working options

Private Healthcare Cover

Employee Wellbeing schemes

Educational assistance for certifications

Gym Discounts and Fitness classes

Qualifications

• 8-10 years of experience in service transition or project delivery within IT.
• Experience delivering IT projects in complex, multi-supplier environments.
• Strong understanding of risk, issue, dependency, and change management.

Responsibilities

• Lead end-to-end delivery of IT projects using varied PM methodologies.
• Manage project scope, timelines, dependencies, budgets, and documentation.
• Ensure service transitions are fully operational and all teams are ready.

Skills

Service transition

Project delivery

Change management

ITIL principles

Agile methodologies

Stakeholder management

Education

ITIL and PMP/PRINCE2 certifications

Job description

Version 1 has celebrated over 29 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’re an award-winning employer reflecting how our employees are at the very heart of Version 1 and what we do:

• 10+ years as a Great Place to Work in Ireland & UK
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK by GPTW

We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!

Job Description

We pledge "to prove IT can make a real difference to our customers’ businesses." We work hard to understand what our customers need from their technology solutions — and then we deliver. As an award-winning company implementing and supporting Oracle, Microsoft and AWS technologies, we hire great people, think big, and provide world-class service.

As part of our ongoing evolution, we continue to define, embed and mature our Service Design, Service Transition and Project Delivery practices. This role sits within our central team of Service Project Managers who drive excellence across transition, delivery and operational readiness.

We are seeking a highly skilled and dynamic Service Transition & Project Manager to lead the seamless delivery of IT projects and transition activities from implementation through to operational handover. You will work across service transition, project governance, change management and continuous improvement, ensuring services are delivered, transitioned and supported effectively as organisational and customer needs grow.

You will support customer teams across multiple functions, managing transition and project delivery activities, ensuring readiness, governance and smooth introduction into Managed Services.

Key Responsibilities

• Lead end‑to‑end delivery of projects using recognised PM methodologies (Waterfall, Agile, hybrid).
• Establish and manage project scope, timelines, milestones, RAID logs, dependencies, budgets, and resource plans.
• Produce and maintain all core project documentation, governance packs, and status reporting.
• Ensure compliance with organisational PMO standards, delivery models, and quality controls.
• Drive decision making, managing change requests, impacts, baselines and governance checkpoints.
• Own the planning and execution of service transition activities for new or changed services.
• Define service readiness criteria, acceptance requirements, support models, and operational documentation.
• Ensure operational teams (Service Desk, Support, SDMs, SMEs) are ready, trained, equipped and fully briefed for go‑live.
• Act as the primary point of contact for project and transition matters across customer, internal teams, and third‑party suppliers.
• Build trusted relationships across technical, operational and business stakeholders.
• Manage escalations calmly, ensuring minimal impact to delivery and customer satisfaction.
• Contribute to bids, RFPs and proposals with transition and project delivery effort, assumptions, scope and risk inputs.
• Define transition plans, costing estimates, delivery approaches and governance recommendations during pre‑sales.
• Capture, document and drive lessons learned, ensuring improvements feed into future projects and standardised templates.
• Contribute to maturing service transition and project management

Qualifications

You'll ideally have the following skills and experience:

• Minimum 8-10yrs years’ experience in service transition, project delivery, change management, or similar roles within IT service environments.
• Strong experience delivering IT projects within complex, multi‑supplier and fast‑moving environments.
• Excellent command of risk, issue, dependency and change management processes.
• Skilled in building effective relationships with third‑party suppliers and key internal stakeholders.
• Confident leading cross-functional teams without direct line authority.
• Strong problem‑solver with the adaptability to navigate changing priorities and evolving situations.
• Self‑starter with excellent organisation and workload management skills.
• Solid understanding of ITIL principles, service transition practices and project management frameworks (ITIL and PMP/PRINCE2 certifications).
• Able to travel to the office and other sites when required, including occasional customer visits.

Additional Information

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits.
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
• Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance.
• Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme.
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.
• Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
• Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits… drop us a note to find out more.