Service Technician Coordinator

Enersys Australia; Welshpool; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global leader in energy solutions is seeking a Service Coordinator in Welshpool, UK. The successful candidate will be responsible for coordinating service work, managing site deliverables, and supervising staff to ensure effective service delivery. Applicants should possess strong communication, planning, and leadership skills, ideally with relevant industry experience and a positive attitude. Opportunities for career growth exist within an ambitious team aimed at exceeding customer expectations.

Qualifications

• Experience with reading and understanding drawings.
• Service coordination experience.
• Good communication, literacy and numeracy skills.

Responsibilities

• Coordinate service activities and work orders.
• Ensure equipment and material are available.
• Manage client expectations and pricing queries.

Skills

Experience in coordinating and motivating staff

Teamwork and leadership skills

Communication skills

Planning and organisation skills

Ability to work as part of a team

Education

Relevant education and industry experience

Tools

MS Office Suite

Job description

Powering the Future - Everywhere for Everyone

EnerSys is the global leader in stored energy solutions for industrial applications with over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Our Australian operation combines local manufacturing of enclosures, power systems and transportable buildings with our globally manufactured products to deliver critical systems and infrastructure for our long‑term clients in telecommunications, power‑utilities, manual‑handling & logistics, and mining sectors. We continue to grow by ensuring all employees possess the following core competencies: customer focused, team player, engaged, ethical, strong communication skills, and work safely.

Role Overview

Effectively coordinate service work and product supplied within field services operations, including service ticket management, site deliverables, site staff, contractors, variation quote coordination and submissions, job costing, and pursuit of maximum value‑adding for clients.

Main Responsibilities

• Coordinate service activities and work orders, providing effective supervision of all works
• Ensure equipment & material required to meet customer requirements are available when required
• Work with Services Operations Managers in each region to ensure sufficient stock to support customer requirements
• Ensure accurate maintenance of stock, including receipt and dispatch of physical stock adhering to EnerSys systems and processes
• Coordinate site staff and sub‑contractors, preparing effective daily, weekly and monthly scheduling of work
• Demonstrate ownership of all service activities within your area of responsibility from start to finish, including correction of defects
• Regularly liaise and co‑coordinate works with relevant Key Account Managers
• Ensure safety systems for all works are effectively followed
• Work with the Services leadership group to ensure field resources have sufficient skills to deliver against obligations
• Manage client expectations, pricing queries and complaints effectively, resulting in positive engagement consistent with agreed objectives & KPIs
• Source quality sub‑contractors across all states and build relationships & alliances resulting in a trusted, cost‑effective resource list
• Liaise with the Field Service team to complete all works on time, on budget and to clients' expectations consistent with agreed objectives & KPIs
• Provide assistance to other areas of the business for compliance of customer obligations
• Coordinate the service, installation and maintenance elements of all quotes and submissions, and new tender submissions for all service operation activities in conjunction with Services Operations Managers
• Promote EnerSys overall capability to clients
• In conjunction with the Sales team and Services Operations Managers support pursuit of new business opportunities
• Other duties as required by the business

Ideal Candidate

Minimum Qualifications

• Experience in coordinating and motivating staff to improve performance and output; monitoring progress, providing feedback, ensuring implementation; work with service leadership to develop staff
• A current Australian Driver’s License
• Computer skills including MS Office Suite
• Teamwork and leadership skills
• Planning and organisation skills
• Communication skills – verbal and written
• Experience with reading and understanding drawings
• Service coordination experience
• Experience with coordinating a team of people
• Experience with safe working environments
• Good communication, literacy and numeracy skills
• Ability to prioritise workload
• Ability to work as part of a team, with or without supervision

Preferred Qualifications

• Forklift License
• Relevant education and industry experience
• 5 years coordination experience
• 5 years commercial contracting experience

The successful applicant will be ambitious and will have the autonomy and competency to succeed in this role. A can‑do attitude, good communication skills, and ability to prioritise work will hold them in good stead. It is essential that you are commercially minded, a team player, and able to work with a range of stakeholders.

Applications Close: 8th January 2026