Service Team Member - Somerton

National Trust; Somerton; On-site; GBP 9,000 - 12,000; Full time

Job summary

A heritage conservation organization in Somerton is seeking a Service Team Member to provide excellent customer service and support at two historic sites. The role involves welcoming visitors, maintaining high standards of presentation, and guiding tours. An adaptable team player with strong communication and problem-solving skills is essential. This is a permanent position with a salary of £9,945 per annum, offering the chance to work in beautiful surroundings while helping to protect the nation's heritage.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Gym memberships discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking at most Trust places

Qualifications

• Confident in speaking with visitors and solving problems.
• Well-organised and flexible to work across different sites.
• Willing to learn new skills and work towards shared goals.

Responsibilities

• Maintain high presentation standards by cleaning and clearing visitor areas.
• Assist other onsite teams when needed.
• Guide rooms when volunteers are short.
• Lead group walks and other assigned visitor tours.
• Welcome visitors at the car-park reception and provide information for their visit.

Skills

Team player

Problem-solving

Customer service

Adaptability

Communication

Job description

Being a Service Team Member for the National Trust is all about flexibility and offering support to the wider team where it is needed and connecting with visitors, inspiring them, and making sure they have the best possible day when they come to visit. If you love working with all kinds of people, and you're excited by the Trust's cause - to protect and care for places so that people and nature can thrive - then this could be the job for you.

Focused on giving great service to everyone you meet, confident speaking with visitors and solving problems, a team player, but also happy to work on your own initiative, well‑organised, adaptable and flexible to work across different sites, willing to learn new skills and work towards shared goals.

Responsibilities

• Maintain high presentation standards by cleaning and clearing visitor areas.
• Assist other onsite teams when needed.
• Open and close the manor house.
• Guide rooms when volunteers are short.
• Lead group walks and other assigned visitor tours.
• Welcome visitors at the car‑park reception and provide information for their visit.
• Share knowledge about the site and the National Trust.
• Talk about membership and sell it.
• Serve and sell refreshments in the tea room.
• Support the setup of visitor trails.
• Sort books for the book barn.
• Support the garden team with watering.

The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

Salary: £9,945 per annum

Contract: Permanent

Hours / working pattern: 780 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

The role of Service Team Member is varied and requires adaptability as no day will be the same and you will be required to work flexibly over the two sites.

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Working over two modest sites

Lytes Cary Manor attracting over 80,000 visitors February – November and Tintinhull Garden attracting over 22,000 visitors April – September each year.

Lytes Cary Manor is an intimate medieval manor house with a beautiful Arts and Crafts‑style garden where you can imagine living. Originally the family home of Henry Lyte, who translated the unique Niewe Herball book on herbal remedies, Lytes Cary was then lovingly restored in the 20th century by Sir Walter Jenner.

The garden rooms contain a magical collection of topiary and herbaceous borders, while tranquil walks on the estate take you along the River Cary.

Tintinhull garden lies in the charming village of Tintinhull, Somerset. Complete with working kitchen garden and orchard, glittering pools, secluded lawns, colourful borders and clipped hedges provide the perfect spot to relax and unwind away from the hustle and bustle.

Benefits Package

• Substantial pension scheme of up to 10% basic salary.
• Free entry to National Trust places for you, a guest and your children (under 18).
• Rental deposit loan scheme.
• Season ticket loan.
• EV car lease scheme.
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible.
• Employee assistance programme.
• Free parking at most Trust places.

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.