Service Team Manager

B&Q Limited; Daimler Green; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading home improvement retailer in the UK seeks an experienced Service Team Manager to lead their checkout team and enhance customer experience. Responsible for creating a high-performing team, you will oversee safety and service delivery, ensuring every interaction promotes brand loyalty. The role offers a permanent contract, competitive salary up to £34,000, and numerous benefits including bonuses and wellness programs.

Benefits

Award-winning pension scheme

Company Bonus Scheme

ShareSave options

6.6 weeks holiday

Employee Assistance Programme

Colleague wellbeing benefits

Qualifications

• Strong leadership skills for team management.
• Ability to drive service excellence in a retail environment.
• Experience with safety compliance and operational routines.

Responsibilities

• Lead and inspire checkout team to enhance customer experience.
• Oversee safety, security, and compliance across the store.
• Deliver exceptional service while promoting customer loyalty.

Skills

Customer obsession

Emotional intelligence

Problem-solving

Influencing others

Job description

Overview

Full time, Part time or Job Share

Permanent Contract - 36.75 Hours per week

Up to £34,000 per annum + Bonus + Pension + 6.6 Weeks Holiday preferences>

B&Q Coventry

Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Service Team Manager and you’ll lead and inspire the checkout team to shape the customer experience through exceptional service.

What's the job?

A great team needs a great leader and your role as a Service Team Manager is to create a truly inclusive high performing team to deliver an exceptional journey for every customer. It’s B&Q’s ambition to make every customer count, so you are driven by a passion to create true brand loyalty to support future sales growth. In this role ա՜ you will:

• You’ll lead a vital part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads
• Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
• Oversee safety, security & compliance routines across the store through your shift lead team.
• Lead the checkout team & front‑end service experience, ensuring fast, friendly, and reliable service.

What we need:

Our Service Team Managers are key to running our business through their teams by delivering an exceptional customer journey. In this role, you should be leading in a way that demonstrates the following qualities:

• Obsessed about our customers and listening to them.
• Objective and can slow down and really look at things with a clear view i.e. reviewing safety compliance.
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• You have strong emotional intelligence and thrive in influencing others.
• You love to problem solve and can take others with you.
• Confident to agitate when needed and deliver feedback to all audiences.

What's in it for me?

As partახლ of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

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We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:

• Award-winning pension scheme
• Company Bonus Scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shoppping discounts
• Colleague wellbeing benefits and lots more

So we_ATTRIBUTES support you during the application or interview process, please contact [e-mail] for any recruitment adjustments.

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