Service Support Worker

Torbay and South Devon NHS Foundation Trust; Torquay; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent healthcare provider in Torquay is looking for a Service Support Worker to assist in the Fracture Clinic and Orthopaedic Outpatient department. The successful candidate will ensure the cleanliness of the environment, support safe transfers of patients, and collaborate effectively with the multidisciplinary team. Ideal applicants should possess strong communication skills, the ability to work under pressure, and experience in a hospital setting. This role plays a key part in maintaining high standards of care and patient safety.

Qualifications

• Able to check and maintain specialised equipment.
• Experience working with the public.
• Ability to remain calm in a busy hospital environment.

Responsibilities

• Ensure effective communication is maintained at department level.
• Ensure safe transfers of patients within and outside the department.
• Participate in team-based working to support effective relationships.

Skills

Ability to work under pressure

Communication skills

Manual handling

Food hygiene

Basic life support

Job description

Go back Torbay and South Devon NHS Foundation Trust

Service Support Worker

The closing date is 12 December 2025

The Service Support Worker role is a dynamic post within our Fracture Clinic and Orthopaedic Outpatient department.

You will ensure a safe environment by maintaining a high standard of cleanliness and tidiness.

This includes the checking, maintenance and cleaning of specific equipment in and around the department.

You will also provide a comprehensive portering service for the department, to ensure safe movement of patients, equipment, specimens etc around the Hospital site and ensure equipment is cleaned and monitored for any faults.

Elsewhere, you will be expected to work closely in partnership with the huge MDT we work closely with.

Main duties of the job

• Ensure effective communication is maintained at department level.
• Ensure safe transfers of patients within the department and outside of the department. Prioritising bed moves and x-ray transfers.
• Providing safe movement of equipment, laundry, notes, specimens etc around the trust sites.
• Work in a clinical environment maintaining its cleanliness and tidiness
• Adhering to PPE guidance and ensuring stock of this is maintained for safe working
• Assisting as required to develop the service and team to ensure high quality care is deliverable and appropriately implemented.
• Following the Department's and Trust's Policies and Protocols to ensure the safety of the department, including adhering to Health and Safety Legislation
• Maintain appropriate privacy, dignity and confidentiality with staff, patients and relatives.
• Prioritise workload in accordance to the needs of the department
• Report to nurse in charge anything that is an actual or potential risk to patients, staff, visitors or the Trust
• In accordance with Trust Policy, report any complaints, accidents or incidents to the nurse in charge

About us

Why Work With Us? High quality care is at the heart of all we do and we take great pride in the professionalism of the team and our work. Join us and be a very important asset to the team supporting staff, patients and visitors!

Job responsibilities

• Participate in team-based working using effective communication and activities to support and achieve patterns of effective working relationships, both within the Fracture Clinic and Orthopaedic Outpatient department and our wider Trust.
• Maintain a polite approach at all times to patients relatives and carers
• Be responsive to change to meet the needs of the service
• Assist patients from private vehicles to chairs / trolleys, trolleys to beds etc.
• Use of manual handling equipment.
• Work at a demanding pace throughout the whole shift.

Person Specification

Knowledge and Experience

• Able to check and maintain specialised equipment
• Ability to work under pressure
• Experience working with public
• Ability to remain calm and work under pressure in busy hospital environment
• Work independently and prioritise workload
• working in hospital environment
• Basic life support
• Food hygiene

Physical effort

• Assist patients from chairs , trolleys and beds
• Be on your feet for long periods of time, lots of walking around hospital

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Torbay and South Devon NHS Foundation Trust