Service Support Analyst Level 1

Chelmsford City Council; Chelmsford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government council in Chelmsford is seeking a proactive analyst to join their Service Desk team in April 2026. The role offers permanent employment with responsibilities including providing first line IT support via email and phone, creating support tickets, and assisting with desktop tasks. Ideal candidates will have experience in IT support or a Service Desk environment. The Council is committed to safeguarding and safer recruitment practices.

Qualifications

• Experience in IT support or Service Desk environment required.

Responsibilities

• Provide 1st line support via email or phone
• Create support tickets
• Perform first line fixes
• Assist with desktop support tasks
• Engage in various projects

Job description

About the Role

We are seeking an adaptable and proactive analyst to join our Service Desk team in April 2026, providing customer‑focused first line IT technical support to agreed service levels in a hybrid working environment. This permanent opportunity is available to those who already have experience in IT support or working in a Service Desk environment.

Responsibilities

• 1st line support via email or phone calls
• Creating support tickets
• First line fixes
• Completing basic script/process‑driven tasks alongside assistance with desktop support
• Wide range of projects

Interview Schedule

Interviews are currently scheduled for between 22nd and 29th January 2026.

Application Timeline

Please note that, should sufficient applications be received before the closing date, we may close the role for applications early.

Safeguarding and Safer Recruitment

Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre‑employment checks which includes safeguarding training, obtaining references and ensuring compliance with Disclosure and Barring Service process.