Service & Scheduling Coordinator

Ad Warrior Ltd; Maidenhead; On-site; GBP 26,000 - 31,000; Full time

Job summary

Ad Warrior Ltd in Maidenhead is seeking an enthusiastic, adaptable individual to join our busy office. You will handle customer enquiries by telephone and email and schedule maintenance visits for our engineers, delivering a high standard of service.

This permanent, full-time role involves coordinating service calls for domestic and commercial clients, creating small quotations on request, and liaising with the Service Manager and Office Manager to resolve issues.

Qualifications

• Customer service experience preferred.
• Excellent telephone manner.
• Ability to communicate clearly by phone and email.
• Team player who can also work unsupervised.

Responsibilities

• Answer basic technical questions (training provided).
• Schedule service and maintenance calls for domestic and commercial clients.
• Arrange return visits and inform customers of delays.
• Create small works quotations on request.
• Liaise with Service Manager and Office Manager on service issues.
• Create call-out invoices and send to customers.

Skills

Customer service

Communication

Team player

Independent work

Job description

Ad Warrior Ltd in Maidenhead is seeking an enthusiastic, adaptable individual to join our busy office. You will handle customer enquiries by telephone and email and schedule maintenance visits for our engineers, delivering a high standard of service.

This permanent, full-time role involves coordinating service calls for domestic and commercial clients, creating small quotations on request, and liaising with the Service Manager and Office Manager to resolve issues.