Service Co-Ordinator

Ad Warrior Ltd; Thatcham; On-site; GBP 26,000 - 31,000; Full time

Job summary

Ad Warrior Ltd in Maidenhead seeks a Service Co-ordinator to join our office-based team. You will handle scheduling of service and maintenance visits, answer customer enquiries by phone and email, and support engineers with day-to-day planning.

This permanent, Monday–Friday role offers a friendly local environment, a people-focused team, and opportunities to develop in a growing, customer-service driven business.

Qualifications

• Excellent customer service skills with communication via phone and email.
• Ability to schedule maintenance visits for engineers and coordinate calls.
• Team player who can work unsupervised in a busy office.

Responsibilities

• Answer basic customer inquiries by phone and email.
• Schedule service and maintenance calls for commercial and domestic clients.
• Schedule return visits and inform customers of delays.
• Create small works quotations on request.
• Liaise with Service Manager and Office Manager on service issues.
• Create call-out invoices and send to customers promptly.
• Handle general customer enquiries.

Skills

Customer service

Scheduling

Telephone communication

Office administration

Job description

Service Co-ordinator

Location: Maidenhead (Office based)

Salary: £26,000 - £31,000 per annum (depending on experience)

Vacancy Type: Permanent, Monday - Friday (40 hours per week)

We are a small, friendly, local run business providing a high-quality service to our clients. We have a mixture of domestic, commercial and industrial clients. Most of our work is carried out in the Maidenhead and Henley area.

Due to the company's continued expansion, we are currently looking for an enthusiastic and adaptable individual to join our small but busy office. The successful candidate must be a team player and able to work unsupervised.

The candidate must have excellent customer service skills, as you will be communicating with our customer by telephone as well as email and occasionally face to face. An excellent telephone manner is essential as you will also answer customer enquiries and schedule maintenance visits for our engineers.

Duties Will Include:

• Answer basic technical questions (training will be supplied)
• Scheduling service and maintenance calls for both out commercial and domestic clients.
• Scheduling return visits and keeping customers informed of any delays
• Create small works quotation on request
• Liaise with Service Manager and Office Manager with ongoing service issues
• Create call out invoices and send to customers in a timely manner
• Handle general customer enquiries

Great opportunity to join a well-established local company.