Service Co-ordinator

Baylis Community Media; Maidenhead; On-site; GBP 26,000 - 31,000; Full time

Job summary

Baylis Community Media is seeking a Service Co-ordinator for an office-based role in Maidenhead. The position involves handling customer communications by telephone and email, scheduling service visits for engineers, and coordinating with managers to resolve issues.

The successful candidate should have strong customer service skills, the ability to work well in a small team, and a professional telephone manner.

Qualifications

• Excellent customer service skills and a professional telephone manner.
• Ability to schedule service/maintenance visits and communicate clearly with clients.
• Experience working in a small office environment is a plus.

Responsibilities

• Answer customer enquiries by phone and email.
• Schedule service and maintenance visits for clients.
• Prepare quotations and process call-out invoices.
• Liaise with Service and Office Managers on issues.

Skills

Customer service

Scheduling

Telephone etiquette

Communication

Job description

Service Co-ordinator

Location: Maidenhead (Office based)

Salary: £26,000 - £31,000 per annum (depending on experience)

Vacancy Type: Permanent, Monday Friday (40 hours per week)

We are a small, friendly, local run business providing a high-quality service to our clients. We have a mixture of domestic, commercial and industrial clients. Most of our work is carried out in the Maidenhead and Henley area.

Due to the company s continued expansion, we are currently looking for an enthusiastic and adaptable individual to join our small but busy office. The successful candidate must be a team player and able to work unsupervised.

The candidate must have excellent customer service skills, as you will be communicating with our customer by telephone as well as email and occasionally face to face. An excellent telephone manner is essential as you will also answer customer enquiries and schedule maintenance visits for our engineers.

Duties Will Include:

• Answer basic technical questions (training will be supplied)
• Scheduling service and maintenance calls for both out commercial and domestic clients.
• Scheduling return visits and keeping customers informed of any delays
• Create small works quotation on request
• Liaise with Service Manager and Office Manager with ongoing service issues
• Create call out invoices and send to customers in a timely manner
• Handle general customer enquiries

Great opportunity to join a well-established local company.