Service Co-ordinator

Baylis Community Media; Thatcham; On-site; GBP 26,000 - 31,000; Full time

Job summary

Baylis Community Media in Maidenhead (office based) is seeking a Service Co-ordinator to join our small, friendly local team. You will handle customer enquiries by phone and email and schedule service visits for domestic and commercial clients.

You will liaise with managers and ensure timely invoicing and issue resolution. The role is permanent, 40 hours per week, Monday to Friday, with a salary of £26,000–£31,000 depending on experience.

Qualifications

• Excellent customer service skills.
• Strong telephone and email communication.
• Ability to work as part of a small team and independently.
• Organised approach to scheduling service visits.

Responsibilities

• Answer customer enquiries by telephone and email.
• Schedule service and maintenance calls for domestic and commercial clients.
• Schedule return visits and keep customers informed of delays.
• Create small works quotations on request.
• Liaise with Service Manager and Office Manager on ongoing issues.
• Create and send call-out invoices promptly.

Skills

Customer service

Telephone etiquette

Team player

Work unsupervised

Scheduling

Job description

Service Co-ordinator

Location: Maidenhead (Office based)

Salary: £26,000 - £31,000 per annum (depending on experience)

Vacancy Type: Permanent, Monday – Friday (40 hours per week)

We are a small, friendly, local run business providing a high-quality service to our clients. We have a mixture of domestic, commercial and industrial clients. Most of our work is carried out in the Maidenhead and Henley area.

Due to the company’s continued expansion, we are currently looking for an enthusiastic and adaptable individual to join our small but busy office. The successful candidate must be a team player and able to work unsupervised.

The candidate must have excellent customer service skills, as you will be communicating with our customer by telephone as well as email and occasionally face to face. An excellent telephone manner is essential as you will also answer customer enquiries and schedule maintenance visits for our engineers.

Duties Will Include:

• Answer basic technical questions (training will be supplied)
• Scheduling service and maintenance calls for both out commercial and domestic clients.
• Scheduling return visits and keeping customers informed of any delays
• Create small works quotation on request
• Liaise with Service Manager and Office Manager with ongoing service issues
• Create call out invoices and send to customers in a timely manner
• Handle general customer enquiries

Great opportunity to join a well-established local company.