Service Co:ordinator

TipTopJob; Maidenhead; On-site; GBP 26,000 - 31,000; Full time

Job summary

Active Security in Maidenhead is seeking an enthusiastic, adaptable office-based candidate to join our small but busy team. You will handle customer inquiries by phone, email and in person, schedule service visits for domestic and commercial clients, and support invoicing and quotes.

A friendly, proactive approach and excellent telephone manner are essential to deliver a high-quality local service.

Qualifications

• The candidate must have excellent customer service skills.
• A good telephone manner is essential.
• You will communicate with customers by telephone, email and occasionally face to face.

Responsibilities

• Answer basic technical questions (training will be supplied).
• Schedule service and maintenance calls for commercial and domestic clients.
• Schedule return visits and inform customers of delays.
• Create small works quotations on request.
• Liaise with Service Manager and Office Manager on ongoing service issues.
• Create call out invoices and send to customers promptly.
• Handle general customer enquiries.

Skills

Customer service

Telephone communication

Email communication

Face-to-face communication

Job description

Location: Maidenhead (Office based)

Salary : A GBP 26,000 : A GBP 31,000 per annum (depending on experience)

Vacancy Type: Permanent, Monday : Friday (40 hours per week)

We are a small, friendly, local run business providing a high:quality service to our clients. We have a mixture of domestic, commercial and industrial clients. Most of our work is carried out in the Maidenhead and Henley area.

Due to the companys continued expansion, we are currently looking for an enthusiastic and adaptable individual to join our small but busy office. The successful candidate must be a team player and able to work unsupervised.

The candidate must have excellent customer service skills, as you will be communicating with our customer by telephone as well as email and occasionally face to face. An excellent telephone manner is essential as you will also answer customer enquiries and schedule maintenance visits for our engineers.

Duties Will Include

• Answer basic technical questions (training will be supplied)
• Scheduling service and maintenance calls for both out commercial and domestic clients.
• Scheduling return visits and keeping customers informed of any delays
• Create small works quotation on request
• Liaise with Service Manager and Office Manager with ongoing service issues
• Create call out invoices and send to customers in a timely manner
• Handle general customer enquiries

Great opportunity to join a well:established local company.

If you feel you are a suitable candidate and would like to work for Active Security, please do not hesitate.