Maintenance Service Scheduler

Baylis Community Media; Maidenhead; On-site; GBP 26,000 - 31,000; Full time

Job summary

Baylis Community Media is seeking a Service Co-ordinator for an office-based role in Maidenhead. The position involves handling customer communications by telephone and email, scheduling service visits for engineers, and coordinating with managers to resolve issues.

The successful candidate should have strong customer service skills, the ability to work well in a small team, and a professional telephone manner.

Qualifications

• Excellent customer service skills and a professional telephone manner.
• Ability to schedule service/maintenance visits and communicate clearly with clients.
• Experience working in a small office environment is a plus.

Responsibilities

• Answer customer enquiries by phone and email.
• Schedule service and maintenance visits for clients.
• Prepare quotations and process call-out invoices.
• Liaise with Service and Office Managers on issues.

Skills

Customer service

Scheduling

Telephone etiquette

Communication

Job description

Baylis Community Media is seeking a Service Co-ordinator for an office-based role in Maidenhead. The position involves handling customer communications by telephone and email, scheduling service visits for engineers, and coordinating with managers to resolve issues.

The successful candidate should have strong customer service skills, the ability to work well in a small team, and a professional telephone manner.