Service Operations Coordinator

Pertemps Tm; Greater London; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Permanent position

Full training provided

Supportive Operations team

Clear progression opportunities

Job summary

Pertemps Tm is seeking a Service Administrator to join our Operations team in the South London/Kent area. You will coordinate engineers, handle customer enquiries, prepare quotations and order parts to keep jobs moving smoothly.

The role requires strong organisational skills, accuracy and a proactive, customer-focused attitude. Experience in office administration and CRM systems is advantageous, with training provided and a stable, supportive team environment.

Qualifications

• Previous experience in an office, administration, coordination or customer service.
• Excellent organisational and time-management skills.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• A professional and confident telephone manner.
• Good computer literacy and the ability to learn new systems quickly.
• Ability to manage multiple tasks and changing priorities.
• A proactive approach, with the ability to work independently and take ownership of responsibilities.
• Reliable, dependable and committed to maintaining a high standard of work.

Responsibilities

• Scheduling jobs and coordinating engineers' daily workloads.
• Managing customer enquiries by telephone and email.
• Booking, rearranging and confirming customer appointments.
• Preparing, sending and following up customer quotations.
• Responding to online leads and new enquiries.
• Ordering parts and materials and liaising with suppliers.
• Monitoring outstanding jobs and ensuring appropriate follow-up.
• Maintaining accurate customer and job records.
• Liaising with engineers to ensure they have the information and materials required to complete their work.
• Managing competing priorities and responding effectively to urgent requirements.

Skills

Organisational skills

Time management

Attention to detail

Communication skills

Telephone manner

IT literacy

Multitasking

Independent work

Job description

Pertemps Tm is seeking a Service Administrator to join our Operations team in the South London/Kent area. You will coordinate engineers, handle customer enquiries, prepare quotations and order parts to keep jobs moving smoothly.

The role requires strong organisational skills, accuracy and a proactive, customer-focused attitude. Experience in office administration and CRM systems is advantageous, with training provided and a stable, supportive team environment.