Service Coordinator - Hybrid, Customer Focused & Proactive

Confidential; Banbury; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

26 days + bank holidays

Pension scheme

Training and onboarding

Private medical healthcare

Job summary

Confidential, a global organisation based in Banbury, is seeking a Service Coordinator to join a busy service department. You’ll act as a crucial link between customers, Field Service Engineers and internal teams, ensuring efficient scheduling, timely updates and accurate information for every job.

Key tasks include handling enquiries, coordinating engineers, updating customers on progress, managing service requests in the CRM, and processing cost estimates and spare parts orders.

Qualifications

• Experience in customer service, service coordination, scheduling or a busy administrative environment.
• Ability to manage multiple tasks and priorities without losing detail.
• Excellent communication skills by phone and email.
• Comfort with IT systems and CRM tools; confident with MS Office.

Responsibilities

• Handle customer enquiries by telephone and email.
• Schedule for Field Service Engineers in line with customer requirements and response times.
• Provide proactive updates to customers on service progress and planned work.
• Manage service requests and ensure CRM records are accurate and up to date.
• Create and manage cost estimates and follow up approvals.
• Process spare parts orders for approved work.
• Monitor open orders and work in progress to keep jobs moving to completion.
• Investigate invoice queries and arrange supporting credit paperwork where required.
• Follow up purchase orders, payments and outstanding cost estimates.
• Work closely with engineers and internal departments to resolve issues.
• Take ownership of customer queries and complaints through to resolution.

Skills

Customer service

Service coordination

Scheduling

Order processing

CRM usage

Microsoft Office

Tools

SAP

Microsoft Dynamics CRM

Job description

Confidential, a global organisation based in Banbury, is seeking a Service Coordinator to join a busy service department. You’ll act as a crucial link between customers, Field Service Engineers and internal teams, ensuring efficient scheduling, timely updates and accurate information for every job.

Key tasks include handling enquiries, coordinating engineers, updating customers on progress, managing service requests in the CRM, and processing cost estimates and spare parts orders.