Service Scheduler & Coordinator — Daytime Hours

Pertemps Bond; East Staffordshire; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Daytime hours

Early finish Fridays

Collaborative team

Job summary

Pertemps Bond is seeking an experienced Service Administrator to join the Service team on a temporary basis in East Staffordshire. The role focuses on coordinating engineers, handling customer inquiries, and ensuring smooth service operations.

You will schedule engineers, manage parts and logistics, and maintain accurate service records. This position requires strong administration, customer service skills and the ability to work in a fast-paced environment with attention to detail.

Qualifications

• Experience in administration, coordination and scheduling.
• Strong customer service mindset with professional communication.
• Ability to manage multiple tasks in a fast-paced environment.
• Attention to detail and accurate record-keeping.

Responsibilities

• Schedule field engineers and service partners using CRM.
• Coordinate parts, dispatch, paperwork and PO creation.
• Liaise with Engineering Managers on workloads and critical sites.
• Support service projects from inquiry to completion.
• Respond to customer inquiries by phone and email promptly.
• Collaborate with schedulers and the team to resolve resourcing.
• Prepare risk assessments and maintain service records.
• Manage the service inbox and update customers on progress.
• Support service order management and invoicing.

Skills

Administration

Coordination

Scheduling

Customer service

Communication

Time management

Attention to detail

Tools

CRM system

Microsoft Office

Job description

Pertemps Bond is seeking an experienced Service Administrator to join the Service team on a temporary basis in East Staffordshire. The role focuses on coordinating engineers, handling customer inquiries, and ensuring smooth service operations.

You will schedule engineers, manage parts and logistics, and maintain accurate service records. This position requires strong administration, customer service skills and the ability to work in a fast-paced environment with attention to detail.