Service Performance and Project Officer - Waste

North Herts Council; Willian; On-site; GBP 16,000 - 19,000; Part time

Job summary

A local council in the UK seeks an IT Systems Manager to develop waste management systems and enhance reporting tools. The ideal candidate will have proven experience in managing complex systems and stakeholder engagement. This part-time job share role offers £16,281 - £18,386 per annum, focusing on improving service delivery and operational efficiency.

Benefits

Commitment to equality and diversity

Focus on work/life balance

Qualifications

• Proven experience in managing and developing complex IT systems within operational services.
• Competence in developing performance reporting frameworks using tools like Power BI.
• Confident stakeholder engagement and project management skills.

Responsibilities

• Develop and maintain waste management IT systems and online reporting tools.
• Manage performance reporting and dashboard development for decision-making.
• Collaborate with contractors and internal teams to deliver system improvements.

Skills

Managing complex IT systems

Developing performance reporting frameworks

Stakeholder engagement

Project management

Tools

Power BI

GIS mapping

API development

Job description

Overview

This is a pivotal role at the intersection of technology, data, and service delivery. You''ll progress the development of our waste management IT systems, support online reporting tools for residents, and provide analytical insights to enhance operational efficiency. A key part of your role will be to manage performance reporting, including developing dashboards, analysing complex datasets, and identifying service trends to inform decision-making and drive continuous improvement. Working closely with contractors, software providers, and internal teams, you''ll ensure our systems are robust, user-friendly, and aligned with strategic goals.

Responsibilities

• Develop and maintain waste management IT systems and online reporting tools for residents.
• Manage performance reporting, including dashboard development, data analysis, and identifying service trends to inform decision-making.
• Collaborate with contractors, software providers, and internal teams to ensure systems are robust, user-friendly, and aligned with strategic goals.
• Work in a job-share arrangement with defined days (Monday and Friday, plus one additional day to be discussed at interview).
• Support system upgrades, software integrations, and liaison with third-party providers to implement technical solutions.
• Engage stakeholders (contractors, internal teams, external partners) to deliver system and service improvements.
• Utilise GIS mapping, API development, and digital self-service platforms to support channel shift initiatives where applicable.
• Understand financial reconciliation processes for income-generating services (e.g., commercial collections).
• Manage small to medium-sized projects, delivering outcomes on time, within scope, and in line with corporate standards.

Qualifications

• Proven experience in managing and developing complex IT systems, ideally within waste management or similar operational services.
• Competence in developing and delivering performance reporting frameworks, using tools like Power BI to monitor KPIs, identify trends, and drive continuous improvement.
• Hands-on experience with system upgrades, software integrations, and liaising with third-party providers to implement technical solutions.
• Confident and experienced in stakeholder engagement, including working with contractors, internal teams, and external partners.
• Familiarity with GIS mapping, API development, and digital self-service platforms for channel shift initiatives (highly desirable).
• Good understanding of financial reconciliation processes for income-generating services.
• Experience in project management of small to medium-sized projects, delivering outcomes on time and within scope.

Additional Information

This role requires collaboration with the post job share to ensure effective teamwork and communication.

Location: North Hertfordshire (rural district; approx. 125,000 residents; towns include Hitchin, Baldock, Royston, and Letchworth Garden City).

Why work with us?

We are committed to promoting equality, diversity, and inclusion in recruitment and employment. We encourage applicants from diverse backgrounds and value a healthy work/life balance, with a focus on making a difference in the local community. All vacancies require you to live and work in the UK, and interviews are held face-to-face at Letchworth or other council sites.

Salary: £16,281 - £18,386 per annum, dependent on experience

Hours: 18.5 hours per week, Job Share (Monday & Friday, plus one other day)

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