Service Owner

Temenos Headquarters SA; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global banking solutions provider is seeking a Service Owner to manage and enhance service offerings. This role involves collaboration across multiple teams to ensure services meet quality standards and customer needs. Ideal candidates will have strong communication skills and a customer-focused mindset, with the ability to analyze data and drive continuous improvement. The position is hybrid with various benefits including flexible working hours and family care leave.

Benefits

Maternity leave policy

Paid leave for civil partnerships

Family care leave

Recharge days

Study leave

Qualifications

• Customer-focused, understanding needs and anticipating requirements.
• Deep understanding of product features and functionalities.
• Ability to communicate value propositions effectively.
• Strategic in optimizing service offerings based on customer needs.
• Competent in analyzing customer data to drive improvements.
• Willingness to learn and stay updated with industry trends.

Responsibilities

• Manage the lifecycle of packaged services in your domain.
• Identify tools to enhance effectiveness across teams.
• Collaborate across organization to align services with marketing objectives.
• Ensure quality standards are met for all released services.
• Gather feedback for continuous improvement of services.

Skills

Customer focus

Product knowledge

Communication skills

Strategic thinking

Data analysis

Continuous learning

Relevant work experience

Job description

ABOUT TEMENOS

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

THE ROLE

The Service Owner is a member of the Service Portfolio and Enablement team reporting to the Head of Service Portfolio and Enablement, responsible for managing and tracking the underlying services within their area. They are responsible for ensuring that all services they own meet defined quality, cost, and performance expectations.

Working closely with cross-functional teams across Temenos including Customer Success Management, Professional Services, Operations, Support, Sales, and Production Management you will make sure that the packaged services as identified on our product roadmap are ready for market. This involves developing clearly defined and standardized service approaches, as well as creating knowledge-based collateral to empower our customers and internal Temenos teams.

Reporting to the Services Portfolio Manager and supported by the Services Portfolio Project Manager and Enablement Manager, you will also be accountable for driving continuous improvement of our existing service offerings and identifying opportunities for new marketable offerings through engagement across the Temenos ecosystem.

OPPORTUNITIES

• Typical responsibilities of the Service Owner in the Services Portfolio and Enablement team will include:
• Packaged Services Management: Oversee the full lifecycle of packaged services within your domain. This includes conducting research with internal stakeholders, customers, and partners; designing and publishing services; and maintaining ongoing reviews within the Service Catalogue. Collaborate closely with the Portfolio Project Manager to ensure alignment with the established release schedule.
• Tools and Technology Enablement: Identify and implement appropriate tools and technologies to enhance efficiency and effectiveness across Sales, Customer Engagement Managers (CEMs), Professional Services, and the Service Portfolio and Enablement team.
• Cross-Functional Collaboration and Communication: Partner with teams across the organization to ensure packaged services are strategically designed to meet marketing objectives, customer needs, and delivery methodologies. Communicate service development progress in coordination with the Project Portfolio Manager and other team members.
• Quality Assurance: Ensure that all packaged services released to target audiences meet defined quality standards and expectations.
• Continuous Improvement: Gather and assess feedback on existing packaged services to identify opportunities for enhancement. Work collaboratively with cross-functional teams to implement process improvements that drive service excellence.

SKILLS

• Customer focus: You need to be customer-focused, understand their needs, and anticipate their requirements. You should have a strong desire to help customers achieve their goals.
• Product knowledge: Deep understanding of the products and services we offer, including features, functionality, and use cases.
• Communication skills: Ability to articulate the services offering's value proposition, build relationships with internal teams, and address concerns and questions.
• Strategic thinking: Ability to think strategically about how to optimize services offerings for customers' needs and identify opportunities to drive customer success and revenue growth.
• Data analysis: Ability to analyse customer data to derive insights and identify areas for improvement in product offerings. Use data to measure customer success and adjust offerings accordingly.
• Continuous learning: Willingness to continuously learn and improve service offerings. Stay up to date with industry trends and emerging technologies and use this knowledge to improve offerings.
• Relevant work experience: Relevant experience in customer success, account management, marketing, or sales can be beneficial in demonstrating expertise in managing customer accounts and developing customer success strategies.

VALUES

• Care about optimizing your services.
• Commit to identifying areas for improvement.
• Collaborate to ensure packaged services are strategically designed.
• Challenge to identify opportunities for enhancement.

SOME OF OUR BENEFITS

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
• Civil Partnership: 1 week of paid leave for marriage or civil partnerships, including same-sex partnerships
• Family care: 4 weeks of paid family care leave
• Recharge days: 4 days per year to use when you need to recharge
• Study leave: 2 weeks of paid leave each year for study or personal development

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