Service Operations Supervisor (Hybrid)

Executive Network Group; Hebburn; Hybrid; GBP 40.000 - 47.000; Vollzeit

Benefits dieser Stelle

Hybrid working after probation

Zusammenfassung

Executive Network Group is partnering with a heavy plant and construction equipment business in the North East to recruit a Service Supervisor. You will lead a team of service coordinators and oversee field engineers, ensuring efficient scheduling and strong customer communication.

The role is primarily office-based with hybrid working after probation and offers a salary of £40,000–£46,500 DOE. If you are a structured leader who can drive service excellence, apply now.

Qualifikationen

• Experience managing a team within a busy service/engineering environment.
• Proven ability to coach staff and conduct performance reviews.
• Strong knowledge of service coordination and engineer scheduling.
• Good IT skills and experience with service management software.
• Experience in heavy plant or construction industries is advantageous.

Aufgaben

• Lead and motivate a team of service coordinators.
• Plan and allocate work to field service engineers.
• Conduct staff appraisals and manage absences.
• Handle customer enquiries and resolve operational issues.
• Monitor workloads, productivity and service performance.
• Identify process improvements for the department.
• Support training and development for new employees.

Kenntnisse

People management

Service coordination

Scheduling

Customer communication

IT skills

Tools

Service management systems

Jobbeschreibung

Executive Network Group is partnering with a heavy plant and construction equipment business in the North East to recruit a Service Supervisor. You will lead a team of service coordinators and oversee field engineers, ensuring efficient scheduling and strong customer communication.

The role is primarily office-based with hybrid working after probation and offers a salary of £40,000–£46,500 DOE. If you are a structured leader who can drive service excellence, apply now.