Service Supervisor (Construction Plant)

NEOS Recruitment; Sittingbourne; On-site; GBP 45,000 - 53,000; Full time

Job summary

NEOS Recruitment is seeking a Service Supervisor in Sittingbourne, Kent, to lead a team of engineers in a busy workshop and oversee day-to-day service operations. The role requires ensuring machinery is maintained to high standards and coordinating workloads to meet deadlines.

You will support engineers with fault diagnostics, manage customer communications and ensure health and safety compliance while maintaining accurate service records.

Qualifications

• Experience supervising engineers and coordinating service workloads.
• Strong mechanical knowledge in heavy plant or machinery.
• Hands-on fault finding and diagnostics.
• Excellent organisational and communication skills.
• Focus on safety, quality and customer satisfaction.

Responsibilities

• Oversee the day-to-day running of the service department and workshop.
• Supervise and support a team of service engineers and fitters.
• Allocate jobs and manage workloads to meet timescales.
• Monitor servicing, maintenance and repair work to high standards.
• Provide technical support to engineers with fault finding and diagnostics.
• Coordinate parts, equipment and resources to minimise downtime.
• Liaise with customers regarding repairs and ongoing issues.
• Ensure all work complies with health and safety requirements.
• Maintain service records and relevant documentation.
• Identify opportunities to improve workshop efficiency and service quality.

Skills

Mechanical knowledge

Team leadership

Fault finding

Customer communication

Organisational skills

Job description

Service Supervisor

Location: Sittingbourne, Kent
Salary: £45,000-£53,000 per annum

The Role

We're looking for a Service Supervisor to join a growing engineering business specialising in heavy plant and construction machinery.

This is a great opportunity for someone with a strong mechanical background who can lead a team of engineers, oversee day-to-day service operations and ensure machinery is maintained and repaired to a high standard.

You'll be responsible for coordinating workloads, supporting engineers with technical issues and keeping the service department running efficiently. The role will suit someone who enjoys a hands-on environment but is also confident managing people, dealing with customers and keeping jobs on track.

Responsibilities

• Oversee the day-to-day running of the service department and workshop.

• Supervise and support a team of service engineers and fitters.

• Allocate jobs and manage workloads to ensure work is completed within agreed timescales.

• Monitor servicing, maintenance and repair work to maintain high standards.

• Provide technical support to engineers with fault finding and diagnostics.

• Coordinate parts, equipment and resources to minimise machine downtime.

• Liaise with customers regarding repairs, servicing and ongoing technical issues.

• Ensure all work is completed in line with health and safety requirements.

• Maintain accurate service records, job sheets and relevant documentation.

• Identify opportunities to improve workshop efficiency, productivity and customer service.

The Candidate

• Previous experience as a Service Supervisor, Workshop Supervisor, Senior Engineer or in a similar role.

• Strong mechanical knowledge, ideally within construction plant, heavy plant or machinery.

• Experience supervising engineers and coordinating service workloads.

• Confident with technical fault finding and resolving mechanical issues.

• Strong organisational and communication skills.

• A practical, hands-on approach with the ability to manage competing priorities.

• A focus on safety, quality and customer satisfaction.

The Offer

• Salary of £45,000-£53,000, depending on experience.

• Based in Sittingbourne, Kent.

• Opportunity to join a growing business within the construction machinery sector.

• A varied role combining technical knowledge, team leadership and customer interaction.

• Long-term career development opportunities.