Service Operations Lead – Heavy Plant & Machinery

Neos Recruitment Ltd; Sittingbourne; Vor Ort; GBP 45.000 - 53.000; Vollzeit

Zusammenfassung

Neos Recruitment Ltd is seeking a Service Supervisor to join an expanding engineering business in Sittingbourne, Kent. You will lead a team of service engineers, oversee day-to-day operations and ensure machinery is maintained to high standards.

The role requires coordinating workloads, supporting engineers with fault finding, and keeping the service department running efficiently. A hands-on leader with strong mechanical knowledge and a focus on safety will thrive in this role.

Qualifikationen

• Strong mechanical knowledge, ideally in construction/heavy plant or machinery.
• Experience supervising engineers and coordinating service workloads.
• Confident with fault finding and resolving mechanical issues.
• Strong organisational and communication skills.
• Hands-on approach with ability to manage competing priorities.
• Focus on safety, quality and customer satisfaction.

Aufgaben

• Oversee day-to-day running of service department and workshop.
• Supervise and support a team of service engineers and fitters.
• Allocate jobs and manage workloads to meet timescales.
• Monitor servicing, maintenance and repair work to high standards.
• Provide technical support to engineers with fault finding and diagnostics.
• Coordinate parts, equipment and resources to minimise downtime.
• Liaise with customers regarding repairs, servicing and technical issues.
• Ensure all work complies with health and safety requirements.
• Maintain service records and relevant documentation.
• Identify opportunities to improve workshop efficiency and customer service.

Kenntnisse

Team leadership

Mechanical knowledge

Customer coordination

Fault diagnosis

Jobbeschreibung

Neos Recruitment Ltd is seeking a Service Supervisor to join an expanding engineering business in Sittingbourne, Kent. You will lead a team of service engineers, oversee day-to-day operations and ensure machinery is maintained to high standards.

The role requires coordinating workloads, supporting engineers with fault finding, and keeping the service department running efficiently. A hands-on leader with strong mechanical knowledge and a focus on safety will thrive in this role.