Service Supervisor (Construction Plant)

Neos Recruitment Ltd; Bapchild; On-site; GBP 45,000 - 53,000; Full time

Benefits offered by this job

Long-term career development

Based in Sittingbourne

Varied role with leadership and client

Team leadership

Job summary

Neos Recruitment Ltd in Sittingbourne, Kent, seeks a Service Supervisor to lead a growing engineering service team. You will oversee day-to-day operations, coordinate workloads, and ensure high standards of maintenance and repair for heavy plant and construction machinery.

The ideal candidate has a strong mechanical background, prior supervision experience, and a hands-on approach with customer-facing responsibilities. A focus on safety and efficiency is essential.

Qualifications

• Proven experience supervising service engineers.
• Strong mechanical knowledge in construction plant or heavy machinery.
• Experience coordinating workloads and service schedules.
• Commitment to safety, quality and customer satisfaction.

Responsibilities

• Oversee day-to-day service department and workshop operations.
• Supervise and support a team of service engineers and fitters.
• Allocate jobs and manage workloads to meet timescales.
• Monitor servicing and repairs to maintain high standards.
• Provide technical support for fault finding and diagnostics.
• Coordinate parts, equipment and resources to minimise downtime.
• Liaise with customers regarding repairs and ongoing issues.
• Ensure work complies with health and safety requirements.
• Maintain accurate service records and documentation.
• Identify opportunities to improve efficiency and service quality.

Skills

Mechanical knowledge

Team leadership

Communication

Organisational skills

Safety focus

Job description

Service Supervisor

Location: Sittingbourne, Kent

Salary: £45,000-£53,000 per annum

The Role

We're looking for a Service Supervisor to join a growing engineering business specialising in heavy plant and construction machinery.

This is a great opportunity for someone with a strong mechanical background who can lead a team of engineers, oversee day-to-day service operations and ensure machinery is maintained and repaired to a high standard.

You’ll be responsible for coordinating workloads, supporting engineers with technical issues and keeping the service department running efficiently. The role will suit someone who enjoys a hands‑on environment but is also confident managing people, dealing with customers and keeping jobs on track.

Responsibilities

• Oversee the day-to-day running of the service department and workshop.
• Supervise and support a team of service engineers and fitters.
• Allocate jobs and manage workloads to ensure work is completed within agreed timescales.
• Monitor servicing, maintenance and repair work to maintain high standards.
• Provide technical support to engineers with fault finding and diagnostics.
• Coordinate parts, equipment and resources to minimise machine downtime.
• Liaise with customers regarding repairs, servicing and ongoing technical issues.
• Ensure all work is completed in line with health and safety requirements.
• Maintain accurate service records, job sheets and relevant documentation.
• Identify opportunities to improve workshop efficiency, productivity and customer service.

The Candidate

• Previous experience as a Service Supervisor, Workshop Supervisor, Senior Engineer or in a similar role.
• Strong mechanical knowledge, ideally within construction plant, heavy plant or machinery.
• Experience supervising engineers and coordinating service workloads.
• Confident with technical fault finding and resolving mechanical issues.
• Strong organisational and communication skills.
• A practical, hands‑on approach with the ability to manage competing priorities.
• A focus on safety, quality and customer satisfaction.

The Offer

• Salary of £45,000-£53,000, depending on experience.
• Based in Sittingbourne, Kent.
• Opportunity to join a growing business within the construction machinery sector.
• A varied role combining technical knowledge, team leadership and customer interaction.
• Long-term career development opportunities