Service Supervisor (Construction Plant)

Neos Recruitment Ltd; Sittingbourne; On-site; GBP 45,000 - 53,000; Full time

Job summary

Neos Recruitment Ltd is seeking a Service Supervisor to join an expanding engineering business in Sittingbourne, Kent. You will lead a team of service engineers, oversee day-to-day operations and ensure machinery is maintained to high standards.

The role requires coordinating workloads, supporting engineers with fault finding, and keeping the service department running efficiently. A hands-on leader with strong mechanical knowledge and a focus on safety will thrive in this role.

Qualifications

• Strong mechanical knowledge, ideally in construction/heavy plant or machinery.
• Experience supervising engineers and coordinating service workloads.
• Confident with fault finding and resolving mechanical issues.
• Strong organisational and communication skills.
• Hands-on approach with ability to manage competing priorities.
• Focus on safety, quality and customer satisfaction.

Responsibilities

• Oversee day-to-day running of service department and workshop.
• Supervise and support a team of service engineers and fitters.
• Allocate jobs and manage workloads to meet timescales.
• Monitor servicing, maintenance and repair work to high standards.
• Provide technical support to engineers with fault finding and diagnostics.
• Coordinate parts, equipment and resources to minimise downtime.
• Liaise with customers regarding repairs, servicing and technical issues.
• Ensure all work complies with health and safety requirements.
• Maintain service records and relevant documentation.
• Identify opportunities to improve workshop efficiency and customer service.

Skills

Team leadership

Mechanical knowledge

Customer coordination

Fault diagnosis

Job description

Service Supervisor

Location: Sittingbourne, Kent

Salary: £45,000–£53,000 per annum

The Role

We’re looking for a Service Supervisor to join a growing engineering business specialising in heavy plant and construction machinery.

This is a great opportunity for someone with a strong mechanical background who can lead a team of engineers, oversee day-to‑day service operations and ensure machinery is maintained and repaired to a high standard.

You’ll be responsible for coordinating workloads, supporting engineers with technical issues and keeping the service department running efficiently. The role will suit someone who enjoys a hands‑on environment but is also confident managing people, dealing with customers and keeping jobs on track.

Responsibilities

• Oversee the day-to-day running of the service department and workshop.


• Supervise and support a team of service engineers and fitters.


• Allocate jobs and manage workloads to ensure work is completed within agreed timescales.


• Monitor servicing, maintenance and repair work to maintain high standards.


• Provide technical support to engineers with fault finding and diagnostics.


• Coordinate parts, equipment and resources to minimise machine downtime.


• Liaise with customers regarding repairs, servicing and ongoing technical issues.


• Ensure all work is completed in line with health and safety requirements.


• Maintain accurate service records, job sheets and relevant documentation.


• Identify opportunities to improve workshop efficiency, productivity and customer service.

The Candidate

• Previous experience as a Service Supervisor, Workshop Supervisor, Senior Engineer or in a similar role.


• Strong mechanical knowledge, ideally within construction plant, heavy plant or machinery.


• Experience supervising engineers and coordinating service workloads.


• Confident with technical fault finding and resolving mechanical issues.


• Strong organisational and communication skills.


• A practical, hands‑on approach with the ability to manage competing priorities.


• A focus on safety, quality and customer satisfaction.

The Offer

• Salary of £45,000–£53,000, depending on experience.


• Based in Sittingbourne, Kent.


• Opportunity to join a growing business within the construction machinery sector.


• A varied role combining technical knowledge, team leadership and customer interaction.


• Long-term career development opportunities