Service Supervisor

Elite Consultancy Network; Hebburn; Hybrid; GBP 40,000 - 47,000; Full time

Benefits offered by this job

Hybrid working after probation

Job summary

Executive Network Group is partnering with a heavy plant and construction equipment business in the North East to recruit a Service Supervisor. You will lead a team of service coordinators and oversee field engineers, ensuring efficient scheduling and strong customer communication.

The role is primarily office-based with hybrid working after probation and offers a salary of £40,000–£46,500 DOE. If you are a structured leader who can drive service excellence, apply now.

Qualifications

• Experience managing a team within a busy service/engineering environment.
• Proven ability to coach staff and conduct performance reviews.
• Strong knowledge of service coordination and engineer scheduling.
• Good IT skills and experience with service management software.
• Experience in heavy plant or construction industries is advantageous.

Responsibilities

• Lead and motivate a team of service coordinators.
• Plan and allocate work to field service engineers.
• Conduct staff appraisals and manage absences.
• Handle customer enquiries and resolve operational issues.
• Monitor workloads, productivity and service performance.
• Identify process improvements for the department.
• Support training and development for new employees.

Skills

People management

Service coordination

Scheduling

Customer communication

IT skills

Tools

Service management systems

Job description

Service Supervisor

Salary: £40,000 – £46,500 DOE

Location: South Tyneside, Tyne & Wear

Hours: Monday – Friday, 8:00am – 5:00pm

Working Pattern: Hybrid working available after probation

The Company

We're working with an established business operating within the heavy plant and construction equipment industry, who are looking to recruit an experienced Service Supervisor to join their team in the North East.

The business has a strong presence across the UK and is looking for someone who can bring structure, leadership and a hands‑on approach to its busy service department.

The Role

As Service Supervisor, you'll be responsible for overseeing a team of service coordinators who manage the day‑to‑day activities of field‑based engineers.

This is primarily an office‑based management position, combining team leadership with the coordination of service operations. You'll be making sure work is allocated effectively, customers are kept informed and the team has the support needed to perform.

Key Responsibilities

• Manage, motivate and support a team of service coordinators.
• Oversee the planning and allocation of work to field service engineers.
• Handle staff appraisals, absence management and performance‑related matters.
• Support the team with customer enquiries, scheduling and operational issues when required.
• Monitor workloads, productivity and overall service performance.
• Identify opportunities to improve processes and the way the department operates.
• Support the training and development of existing and new employees.

The Ideal Candidate

We're looking for someone who has experience managing people within a busy service or engineering environment.

Ideally, you'll have

• Previous experience as a Service Supervisor, Service Manager, Service Team Leader or similar.
• Proven experience managing staff, including performance reviews and day‑to‑day team management.
• A good understanding of service coordination, engineer scheduling or field service operations.
• Strong organisational skills and the ability to manage competing priorities.
• Confidence dealing with customers, resolving problems and supporting a busy team.
• Good IT skills and experience working with service management systems.

Experience within heavy plant, construction equipment, plant hire, powered access or similar industries would be advantageous, although candidates from other service‑led engineering environments will also be considered.

The Package

• £40,000 – £46,500 basic salary, depending on experience.
• Monday to Friday working hours.
• Hybrid working following a six‑month probation period (three days office‑based, two from home).
• Established team and supportive management structure.
• Company benefits package.
• Long‑term career development opportunities.