Service Operations Lead - Hybrid (Heavy Equipment)

Executive Network Group; Newcastle upon Tyne; Hybrid; GBP 40.000 - 47.000; Vollzeit

Benefits dieser Stelle

Hybrid working after probation

Established team and supportive管理

Company benefits package

Zusammenfassung

Executive Network Group is seeking a Service Supervisor to oversee a team of service coordinators and coordinate field-based engineers in the North East. This office-based leadership role combines people management with operational oversight to ensure efficient service delivery.

Hybrid working is available after a six-month probation, with a Monday–Friday schedule. The position offers a competitive salary (£40,000–£46,500 DOE) and opportunities for development within a growing heavy equipment

Qualifikationen

• Experience managing people in a busy service or engineering environment.
• Proven experience with staff appraisals and day-to-day team management.
• Understanding of service coordination and engineer scheduling.
• Strong organizational skills and ability to manage multiple priorities.
• Good IT skills and experience with service management systems.
• Experience in heavy plant/construction industries advantageous.

Aufgaben

• Manage, motivate and support a team of service coordinators.
• Oversee the planning and allocation of work to field service engineers.
• Handle staff appraisals, absence management and performance-related matters.
• Support the team with customer enquiries, scheduling and operational issues when required.
• Monitor workloads, productivity and overall service performance.
• Identify opportunities to improve processes and the way the department operates.
• Support the training and development of existing and new employees.

Kenntnisse

People management

Service coordination

Scheduling

Customer service

IT skills

Tools

Service management systems

Jobbeschreibung

Executive Network Group is seeking a Service Supervisor to oversee a team of service coordinators and coordinate field-based engineers in the North East. This office-based leadership role combines people management with operational oversight to ensure efficient service delivery.

Hybrid working is available after a six-month probation, with a Monday–Friday schedule. The position offers a competitive salary (£40,000–£46,500 DOE) and opportunities for development within a growing heavy equipment