Regional Service Delivery Supervisor

Elite Consultancy Network Limited.; South Shields; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid working after probation

Competitive salary package

Supportive management

Additional company benefits

Job summary

Elite Consultancy Network Limited. seeks a Regional Service Delivery Supervisor to lead a Northern team coordinating Field Service Engineers across the North. The role reports to the Service Delivery & Warranty Manager and concentrates on efficient workload planning and high service standards.

The position involves hands-on support during busy periods with a clear path to develop the service coordination team within an established business. Hybrid work is available after probation.

Qualifications

• Proven experience managing and developing a team.
• Experience in service coordination or engineering support.
• Strong organisation, communication and problem-solving skills.

Responsibilities

• Lead, support and develop a team of five Service Controllers.
• Manage appraisals, absence, performance, disciplinaries and staff development.
• Oversee service planning, engineer scheduling and customer requirements.
• Provide hands-on support during busy periods, holidays and sickness.
• Monitor team performance, service standards and departmental targets.
• Identify opportunities to improve processes and operational efficiency.
• Support recruitment, onboarding and training of new team members.

Job description

Regional Service Delivery Supervisor (North)

Package: Competitive

Location: South Shields, Tyne & Wear (Hybrid after probation)

Industry: Construction Machinery / Heavy Plant / Field Service Operations

The Business

We're working with a well-established construction machinery business looking to appoint a Regional Service Delivery Supervisor to support its Northern operations.

This is an excellent opportunity for an experienced Service Supervisor, Service Manager or Team Leader to take ownership of a busy service coordination team within a supportive and established business.

The Role

Reporting to the Service Delivery & Warranty Manager, you'll be responsible for managing a team of five Service Controllers who coordinate Field Service Engineers across the Northern region.

The role combines people management with day-to-day operational support, ensuring the team is performing effectively, customers receive a high standard of service and engineers' workloads are managed efficiently.

Key Responsibilities

• Lead, support and develop a team of five Service Controllers.
• Manage appraisals, absence, performance, disciplinaries and staff development.
• Oversee service planning, engineer scheduling and customer requirements.
• Provide hands‑on support during busy periods, holidays and sickness.
• Monitor team performance, service standards and departmental targets.
• Identify opportunities to improve processes and operational efficiency.
• Support recruitment, onboarding and training of new team members.

About You

We're looking for someone with strong people management experience, ideally within a busy service coordination or engineering support environment.

• Proven experience managing and developing a team.
• Confident handling appraisals, absence and performance-related matters.
• Experience in service coordination, engineer planning or similar operations.
• Strong organisation, communication and problem-solving skills.
• Comfortable working in a fast‑paced, customer‑focused environment.
• Experience within construction machinery, plant hire, powered access, transport or another field‑service industry would be advantageous.

Previous construction machinery experience isn't essential. We're particularly interested in candidates with transferable management experience who understand the demands of a busy service operation.

What's on Offer

• Competitve salary package
• Monday to Friday, 8:00am-5:00pm (42.5 hours per week).
• Hybrid working following a six-month probation period (three office days, two from home).
• Established, supportive team and management structure.
• Additional company benefits.