Service Supervisor

Executive Network Group; Newcastle upon Tyne; Hybrid; GBP 40,000 - 47,000; Full time

Benefits offered by this job

Hybrid working after probation

Established team and supportive管理

Company benefits package

Job summary

Executive Network Group is seeking a Service Supervisor to oversee a team of service coordinators and coordinate field-based engineers in the North East. This office-based leadership role combines people management with operational oversight to ensure efficient service delivery.

Hybrid working is available after a six-month probation, with a Monday–Friday schedule. The position offers a competitive salary (£40,000–£46,500 DOE) and opportunities for development within a growing heavy equipment

Qualifications

• Experience managing people in a busy service or engineering environment.
• Proven experience with staff appraisals and day-to-day team management.
• Understanding of service coordination and engineer scheduling.
• Strong organizational skills and ability to manage multiple priorities.
• Good IT skills and experience with service management systems.
• Experience in heavy plant/construction industries advantageous.

Responsibilities

• Manage, motivate and support a team of service coordinators.
• Oversee the planning and allocation of work to field service engineers.
• Handle staff appraisals, absence management and performance-related matters.
• Support the team with customer enquiries, scheduling and operational issues when required.
• Monitor workloads, productivity and overall service performance.
• Identify opportunities to improve processes and the way the department operates.
• Support the training and development of existing and new employees.

Skills

People management

Service coordination

Scheduling

Customer service

IT skills

Tools

Service management systems

Job description

Service SupervisorSalary: £40,000 - £46,500 DOE

Location: South Tyneside, Tyne & Wear

Hours: Monday - Friday, 8:00am - 5:00pm

Working Pattern: Hybrid working available after probation

The Company:

We're working with an established business operating within the heavy plant and construction equipment industry, who are looking to recruit an experienced Service Supervisor to join their team in the North East.

The business has a strong presence across the UK and is looking for someone who can bring structure, leadership and a hands-on approach to its busy service department.

The Role:

As Service Supervisor, you'll be responsible for overseeing a team of service coordinators who manage the day-to-day activities of field-based engineers.

This is primarily an office-based management position, combining team leadership with the coordination of service operations. You'll be making sure work is allocated effectively, customers are kept informed and the team has the support needed to perform.

Key Responsibilities:

• Manage, motivate and support a team of service coordinators.
• Oversee the planning and allocation of work to field service engineers.
• Handle staff appraisals, absence management and performance-related matters.
• Support the team with customer enquiries, scheduling and operational issues when required.
• Monitor workloads, productivity and overall service performance.
• Identify opportunities to improve processes and the way the department operates.
• Support the training and development of existing and new employees.

The Ideal Candidate:

We're looking for someone who has experience managing people within a busy service or engineering environment.

Ideally, you'll have:

• Previous experience as a Service Supervisor, Service Manager, Service Team Leader or similar.
• Proven experience managing staff, including performance reviews and day-to-day team management.
• A good understanding of service coordination, engineer scheduling or field service operations.
• Strong organisational skills and the ability to manage competing priorities.
• Confidence dealing with customers, resolving problems and supporting a busy team.
• Good IT skills and experience working with service management systems.
• Experience within heavy plant, construction equipment, plant hire, powered access or similar industries would be advantageous, although candidates from other service-led engineering environments will also be considered.

The Package

• £40,000 - £46,500 basic salary, depending on experience.
• Monday to Friday working hours.
• Hybrid working following a six-month probation period (three days office-based, two from home).
• Established team and supportive management structure.
• Company benefits package.
• Long-term career development opportunities.