Hybrid Service Coordinator – Customer Experience Lead

KION Group; Exeter; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Flexible working

Pension scheme

Life assurance

Annual bonus

Employee discounts

25 days leave

Job summary

STILL Material Handling in Exeter seeks a Service Coordinator to manage customer communications for breakdowns and service needs, coordinating field Service Engineers to ensure top‑notch service and efficient operations.

You will handle scheduling, data accuracy, and invoicing queries while contributing to continuous improvement in customer satisfaction. Hybrid working is available, with a focus on work‑life balance and strong teamwork.

Qualifications

• Experience in a customer service, coordination, scheduling, or planning role.
• Excellent communication skills across internal and external stakeholders.
• Strong IT skills, particularly Excel; SAP experience is advantageous.

Responsibilities

• Coordinate and dispatch Service Engineers to breakdowns and calls, communicating with customers at every stage.
• Plan and arrange work from Thorough Examinations and scheduled service activities.
• Organise third‑party work with approved suppliers.
• Maintain accurate planning and scheduling data and update timesheets.
• Resolve invoice-related queries promptly.

Skills

Customer service

Coordination

Scheduling

Planning

Microsoft Excel

Tools

SAP

Job description

STILL Material Handling in Exeter seeks a Service Coordinator to manage customer communications for breakdowns and service needs, coordinating field Service Engineers to ensure top‑notch service and efficient operations.

You will handle scheduling, data accuracy, and invoicing queries while contributing to continuous improvement in customer satisfaction. Hybrid working is available, with a focus on work‑life balance and strong teamwork.