Service Manager - Residential Aged Care

at; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading care organization in London seeks a dynamic leader to oversee operational excellence in a 24/7 facility. This role emphasizes coaching, regulatory compliance, and fostering a positive workplace culture. Ideal candidates will have a strong background in operational leadership, change management, and financial accountability. Apply now to join a committed team making a meaningful community impact.

Benefits

Salary Packaging options

Childcare discounts

Professional development opportunities

Comprehensive Wellbeing Program

Qualifications

• Experience in a 24/7 operational environment.
• Strong coaching and performance management abilities.
• Familiarity with regulatory standards and compliance.

Responsibilities

• Ensure optimum care standards and operational delivery.
• Provide coaching and guidance to the team.
• Cultivate a culture of innovation and improvement.

Skills

Leadership in operational environments

Change management

Communication skills

Financial management

Report writing

Education

Tertiary qualifications in a relevant discipline

Tools

MS Office Suite

Job description

About the role

A leadership opportunity like no other, our 24/7 operational facility where no two days are the same and resident wellbeing at the forefront, you’ll ensure optimum care standards, effective operational delivery, regulatory and sector best practice, achieving budgetary outcomes and importantly, a great workplace culture. You’ll provide coaching, guidance, and development to your team creating a culture focused on clinical excellence.

About you

You’ll be someone who sees change as an opportunity and bring the ability to smoothly guide your team in an often dynamic and fast paced environment, imparting clear direction and vision to those you lead, whilst understanding the unique challenges they face in delivering onsite day to day service requirements. As a Leader in a highly regulated industry, you understand compliance and risk mitigation implicitly, and ensure regulatory standards and requirements are adhered to at all times.

Your leadership experience in a similarly complex operational environment, cultivating a culture of innovation and continuous improvement will engender the support of your team as you role model resilience, solution focused mindset and a people centred approach. Your key experience will include:

• Tertiary qualifications in a relevant discipline along with AHPRA registration being desirable
• Leadership / change management experience in a similar 24/7 operational environment, with demonstrated successful coaching for performance and culture
• Excellent skills utilising online platforms and systems, including MS Office Suite with strong report writing and business case preparation experience
• Extensive and well-developed communication, relationship engagement and partnering skills
• Financial management experience in delivering results within budget
• COVID and Influenza vaccinations are preferred but not required
• Key Personal Insolvency Clearance
• National Police Clearance (obtained within the last six months)

About the benefits

You'll become part of an inclusive, diverse, and welcoming Western Australian organisation passionately committed to making a meaningful impact in the local community. Our MercyCare Promise is focused on ensuring our people are connected and empowered to make a positive difference in the heart of our communities.

As a valued team member, you’ll also enjoy access to:

• Not for profit Salary Packaging options up to $18,000
• Childcare discounts for your little ones if you have them
• Options to purchase additional leave for work life balance
• Career Pathways, Professional Development and Training
• Comprehensive Wellbeing Program including discounted health insurance and free flu vaccinations

Most importantly, you’ll join a team who share your values, put people first and genuinely want to see you succeed.

To Apply

Click "Apply Now" to visit our website and submit your application. Applications close on 19th October 2025 but don't wait—apply early, as the recruitment process may begin before the closing date. Please note all applications must be received via the online portal to be considered.

Mercy Care values individuality. If you experience neurodiversity or live with a disability and would like support or accommodations to fully participate in our recruitment process reach out to us at [e-mail]. Please note all other applications must be received via the online portal to be considered.

At MercyCare, every person matters. With our 175-year legacy extending back to the Sisters of Mercy, we stand proud to make a positive difference in our local communities. We live by our values – respect, integrity, compassion, justice, excellence, and courage.

We are committed to safeguarding and protecting children, young people and the vulnerable. We invite applications from people from all walks of life, including Aboriginal and Torres Strait Islander people, and those from diverse ages, cultures, faiths, abilities, gender and sexuality.

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