Service Manager - Repairs

The Guinness Partnership; Crewe; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading housing organization in Crewe is seeking a Service Manager to oversee an operational team delivering responsive repairs. In this permanent, full-time role, you will ensure excellent customer service while managing a team. Candidates should possess up-to-date knowledge of building legislation and experience in team management, making this a vital position for ensuring service quality. The role supports a hybrid working model, encouraging flexibility in the workplace.

Qualifications

• Up to date knowledge of building construction, maintenance, repairs and safety legislation.
• Experience of leading and managing teams in delivering frontline services.
• Excellent organisational and time management skills.

Responsibilities

• Manage and support an operational team for quality repair services.

Skills

Knowledge of building construction and maintenance

Team management and motivation

Customer focused repair service

Excellent communication skills

Performance management

Job description

About the role

We have an exciting opportunity for a Service Manager to join the Guinness Property Team. This is a full time, 39 hours per week, permanent role based in our Crewe office. We are currently working to a hybrid working style.

The overall purpose of the role is to manage and support an area based operational team in the delivery of a quality Responsive Repairs service.

What we’re looking for

We know that how we do things is just as important as what we do, so you’ll not only be highly self-motivated with the rigour to pursue goals, but you’ll also be a confident collaborator, networker and relationship builder with a willingness to go the extra mile to get the job done.

You’ll be able to demonstrate

Essential

• Up to date knowledge of building construction, maintenance, repairs and safety legislation.
• Experience of leading, managing, developing and motivating teams.
• Up to date knowledge of housing sector best practice and relevant legislation.
• Knowledge and experience of sub‑contractor management.
• Experience of successfully delivering an excellent customer focussed repair service.
• Experience of repairs management information systems.
• Excellent oral and written communications.
• Ability to manage and performance manage operational teams.
• Demonstrate the Guinness Behaviours.

Desirable

• Experience of working as part of a management team delivering front line services.
• Excellent organisational and time management skills.

Qualifications

Essential

• Experience of working as part of a management team delivering front line services.
• Excellent organisational and time management skills.

Desirable

• Site Management Safety (SMSTS).

This position will require a basic DBS check, which will be paid for by The Guinness Partnership.

If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.