Service Manager - Radiology

York And Scarborough Teaching Hospitals Nhs Foundation Trust; Scarborough; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

NHS Pension Scheme

27 days holiday rising to 33 days

Employee Assistance Programme

NHS Car Lease scheme

Cycle to Work

Learning and development opportunities

Discounts on services and retail

Job summary

York And Scarborough Teaching Hospitals NHS Foundation Trust is seeking a Service Manager to lead the Radiology Team at Scarborough CDC. The role focuses on day-to-day operational management, working with Radiographers and Radiologists to deliver high-quality patient imaging services.

The successful candidate will have strong line management and communication skills, with the ability to delegate, prioritise, and motivate teams in a busy NHS environment.

Qualifications

• GCSEs and a degree or equivalent are required.
• Experience: at least 3 years in admin, including 1 year in staff management.
• Proven IT literacy to RSA3/NVQ3 level is expected.
• Ability to organise, prioritise, delegate and motivate others.
• Experience handling sensitive or complex situations.

Responsibilities

• Provide daily structured management support to ensure smooth running of the department’s services.
• Assist the Operational Manager with appointment systems and administrative functions.
• Support investigation and timely responses to patient complaints.
• Monitor patient pathways, activity and waiting lists to meet access targets.
• Develop Admin Coordinators and Team Leaders through training and coaching.

Skills

Organisation

Prioritisation

Delegation

Problem solving

Self-motivation

Education

GCSE Level or equivalent

Degree level or equivalent

Tools

RSA3/NVQ3 computer literacy

Job description

Job overview

An exciting opportunity has arisen for enthusiastic and well-motivated individuals, to join the Radiology Team as a Service Manager. The post will be based at Scarborough CDC (Community Diagnostic Centre).

The Radiology Department consists of an admin team and requires close liaison with our Radiographers and Radiologists to deliver a high quality service for our patients. We have in the region of 2000 elective patients attending for imaging at our Scarborough, Bridlington, Malton and CDC sites each week. In addition to this we also provide a 24/7 acute service to emergency admissions through CT and x-ray.

The successful candidate will have excellent line management and communication skills; will work closely with clinical and non-clinical staff on a daily basis, organising and prioritising both their own workload and that of others. You must have the ability to exercise sound judgement in relation to problem solving, and the ability to practice delegation, negotiation and motivation skills. Most importantly you must have a flexible and patient centred approach.

Main duties of the job

The successful candidate will be required to:

• Provide successful and structured management support on a daily basis. The main focus being the management of day-to-day operational issues, ensuring the smooth running of all the department's services.
• Assist the Operational Manager in the maintenance and development of appointment systems and administrative functions.
• Support the Operational Manager in investigating and responding to patient complaints and concerns, in an appropriate and timely manner, in accordance with Trust policy.
• Be responsible for the monitoring of patient pathways, including undertaking activity and waiting list monitoring, for both outpatient and inpatients to enable the specialty to meet access targets
• Develop the Admin Coordinators, Team Leaders and their teams, through robust training, coaching and feedback to develop a robust service provision and opportunity to develop and grow.

You will be responsible for line managing a team of administrative staff. This will include a combination of acting as an appointment panel member, recruitment, conducting personal development reviews, dealing with the initial or subsequent stages of disciplinary, grievance, sickness absence and performance issues.

You will be responsible for ensuring that appropriate training is delivered to staff, and that individual staff members work allocation is managed effectively and reallocated as required to best meet the needs of the service.

Working for our organisation

For further information on working for our Trust, please visit:

Our benefits

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Detailed job description and main responsibilities

A full description of the role is available in the attachment: job description.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain'S Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person specification

Qualifications

Essential criteria

• Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience.
• Educated to Degree Level OR have equivalent experience

Desirable criteria

• ECDL or equivalent experience of using IT packages

Knowledge and Experience

Essential criteria

• Previous Administrative experience (3 years minimum), including a minimum of 1 year's Staff Management/ Supervisory experience
• Computer literacy skills to RSA3/NVQ3 Level
• Previous experience of dealing with sensitive and/or complex situations

Skills

Essential criteria

• Able to organise and prioritise both own workload and that of others as required
• Ability to practice delegation, negotiation and motivation skills.
• Ability to exercise sound judgement in relation to problem solving

Desirable criteria

• Experience of managing organisational change within a team e.g. restructures, changes to job requirements.

Personal Attributes

Essential criteria

• Self-discipline/motivated to function independently, but also able to motivate others