Radiology Receptionist

Liverpool Heart and Chest Hospital NHS Foundation Trust; Liverpool; On-site; GBP 23,000 - 28,000; Full time

Job summary

Liverpool Heart and Chest Hospital NHS Foundation Trust is seeking a Radiology Receptionist to warmly welcome patients into the Radiology Department, ensure efficient check‑in, and support the team with receptionist duties.

The role is Band 2, full‑time, 37.5 hours per week, fixed term for 12 months, with shift hours 08:30–17:00. You will maintain patient records, handle referrals and enquiries, protect confidentiality, and contribute to a patient‑centred environment.

Qualifications

• GCSE English or equivalent.
• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality.
• Experience in an NHS environment is desirable.

Responsibilities

• To be an ambassador for the Radiology Department by providing an efficient and professional reception service.
• To be responsible for maintaining the administration and storage of data, in accordance with local policies and procedures.
• To deal with enquiries from staff, GP’s, various external agencies, members of the public and visitors to the service in person and over the telephone, referring appropriate queries to the relevant member of the Radiology Team when necessary.
• To communicate effectively with all members of staff and external agencies ensuring that a professional manner is always maintained.
• Providing information to the management team when requested and use initiative to escalated any issues as appropriate.
• Escalating issues to the Team Leader as appropriate
• Communicating with patients and patient relatives in a caring, sensitive and reassuring manner using tact and diplomacy both in person and over the telephone.
• To understand potential barriers to communication, e.g. language difficulties, disabilities, and modify style/method of communication appropriately.
• To elevate service issues of risks and concerns raised by services user to senior staff.
• Assist with photocopying duties as necessary and scanning documentation daily
• Always maintaining the confidentiality of patient information.
• Managing correspondence including post and emails.
• To participate and co-operate fully with personal development reviews and continuing education programmes, to maintain and improve standards of practice and facilitate personal development.
• To take responsibility for good housekeeping in the Reception and Waiting area, ensuring they are kept clean and tidy.

Skills

Communication skills

Interpersonal skills

NHS experience (desirable)

Education

GCSE English or equivalent

Tools

Microsoft Word

Job description

Main area Administration Grade NHS AfC: Band 2 Contract Fixed term: 12 months (Post holder working between the hours of 08:30-17:00 (Monday to Friday (37.5 hours)) Hours Full time - 37.5 hours per week Job ref 410-DTC-8264957-A

Employer Liverpool Heart & Chest Hospital NHS Foundation Trust Employer type NHS Site Liverpool Heart and Chest Hospital Town Liverpool Salary £25,272 per annum Salary period Yearly Closing 10/11/2026 23:59

Radiology Receptionist

NHS AfC: Band 2

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to bethe best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine including adult cystic fibrosis and diagnostic imaging, both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

Heart and lung disease continue to be amongst the biggest killers in the UK and the communities we serve are marked by increased prevalence of cardiovascular disease, higher levels of heart failure, hypertension, coronary artery disease and an ageing population.

Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and facilitated by technology. New and upgraded clinical areas are designed with patients and families fully involved to deliver their needs.

As part of our long term plan, we aim to form strong clinical and organisational relationships where possible. There is clear evidence that partnerships improve patient care and enhance quality and we aim to collaborate with a range of other providers and professionals with the aim to extending access and improve quality.

Our vision is underpinned by five strategic goals:

• Quality:to deliver the highest quality, safest and best experience for patients and their families by providing reliable care


• Service and Innovation:to develop our service portfolio for patients by developing innovative models of care


• Value:to maintain financial viability, enhance service delivery and develop new models of care to improve the health of our patients and safely reduce costs


• Workforce:to be the best NHS Employer by 2019 by attracting and retaining the best staff to deliver excellent patient care


• Stakeholders:to develop productive relationships with key stakeholders in order to enhance our profile and reputation.

Our Mission

“Excellent, Compassionate and Safe care for every patient, every day”

Job overview

We are a very busy and friendly Radiology Department looking for a new member of the team to meet and greet patients in a professional, compassionate and efficient manner and to ensure that patients and their families are welcomed and kept updated during their stay with us in Radiology.

Main duties of the job

To meet and greet patients into the Radiology Department in a caring and compassionate manner remaining professional at all times.

To maintain records regarding admission and discharge on Radiology systems.

General clerical duties including daily printing and scanning of documentation.

To liaise with the wider team, other departments, GP's and colleagues in a professional manner.

Follow departmental or standard operational procedures.

Assist with induction of new staff.

Ensure the confidentiality of patients’ records in line with Trust and Caldicott guidelines at all times.

Undertake any training that is required for the safe effective execution of the duties of the post.

Working for our organisation

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.

Detailed job description and main responsibilities

• To be an ambassador for the Radiology Department by providing an efficient and professional reception service.


• To be responsible for maintaining the administration and storage of data, in accordance with local policies and procedures.


• To deal with enquiries from staff, GP’s, various external agencies, members of the public and visitors to the service in person and over the telephone , referring appropriate queries to the relevant member of the Radiology Team when necessary.


• To communicate effectively with all members of staff and external agencies ensuring that a professional manner is always maintained.


• Providing information to the management team when requested and use initiative to escalated any issues as appropriate.


• Escalating issues to the Team Leader as appropriate


• Communicating with patients and patient relatives in a caring, sensitive and reassuring manner using tact and diplomacy both in person and over the telephone.


• To understand potential barriers to communication, e.g. language difficulties, disabilities, and modify style/method of communication appropriately.


• To elevate service issues of risks and concerns raised by services user to senior staff.


• Assist with photocopying duties as necessary and scanning documentation daily


• Always maintaining the confidentiality of patient information.


• Managing correspondence including post and emails.


• To participate and co-operate fully with personal development reviews and continuing education programmes, to maintain and improve standards of practice and facilitate personal development.


• To take responsibility for good housekeeping in the Reception and Waiting area, ensuring they are kept clean and tidy.

Person specification

Qualifications & Education

• GCSE English or equivalent

Knowledge and Experience

• Microsoft Word Previous admin experience Working in a team Maintaining confidentiality


• CRIS Previous NHS experience

Skills & Abilities

• Excellent communication and interpersonal skills Ability to prioritise Reliable and works to high standards Adaptable to change Able to work on own initiative Professionalism Team player


• Problem solving Excellent organisational and time management skills

Values & Behaviours

• Adherence to the trust values and behaviours Flexible

All applicants will be contacted and informed by email whether they were successfully shortlisted for interview.

As part of you pre‑employment checks we will be required to obtain satisfactory references. We require at least one written reference from your current or most recent employer. We are only able to accept references from a professional work email address.

Employers are expected to implement the Care Certificate for all applicable new starters from April 2015. The Care Certificate aims to equip health and social care support workers with the knowledge and skills which they need to provide safe, compassionate care. We expect all new starters in clinical, patient facing posts (bands 1-4) to complete all 15 standards of the Care Certificate, within their first 6 months with the Trust.

Flexible Working applications will be considered in line the Trusts flexible working policies.

The Trust is a no‑smoking site.

We have zero tolerance of slavery and human trafficking and are committed to maintaining and improving systems, processes and policies to avoid complicity in human rights violation and to prevent slavery and human trafficking in our supply chain.

The Trust policies, procedures, governance and legal arrangements are robust, ensuring that proper checks and due diligence are applied in employment procedures to ensure compliance with this legislation. We also conform to the NHS employment check standard.

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.