Radiology Services Administrator

York And Scarborough Teaching Hospitals Nhs Foundation Trust; Scarborough; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

NHS Pension Scheme

27 days holiday rising to 33 days

Employee Assistance Programme

NHS Car Lease scheme

Cycle to Work scheme

Learning and development opportunities

Discounts on restaurants, getaways, or

various providers

Job summary

York And Scarborough Teaching Hospitals NHS Foundation Trust is seeking a Radiology Services Administrator to join our busy administrative team across Scarborough Hospital, Malton Hospital, Bridlington Hospital and the Community Diagnostic Centre in Eastfield, Scarborough. This fast-paced role requires excellent problem-solving, organisational skills, and a strong commitment to confidentiality.

You will support patient pathways in Radiology, manage diaries and appointments, process

Qualifications

• Essential criteria: GCSE A-C or equivalent in Maths and English
• Desirable criteria: ECDL Qualification
• Experience of clerical work and working in a team
• Experience with patient administration systems and Microsoft packages
• Customer-facing experience in a fast-paced environment

Responsibilities

• Maintain patient confidentiality at all times following Trust guidelines
• Manage patients through Radiology admin processes and pathways
• Process diary cancellations and support waiting time targets
• Collect and record data to support waiting list times and breach reporting
• Manage appointments to meet maximum waiting times in order
• Support patients at outpatient appointments and handle queries
• Follow up DNAs according to SOPs
• Prioritise day-to-day workflow and adjust lists as needed
• Manage diaries to ensure sessions are fully utilised
• Train new Radiology department staff

Skills

Excellent verbal and written沟通

Interpersonal skills

Teamwork

Ability to work under pressure

Education

GCSE Maths and English

ECDL Qualification

Tools

Patient administration systems

Microsoft Office

Job description

Job overview

An excellent opportunity has arisen for a Radiology Services Administrator role to join our busy and friendly administrative team across our East Coast sites: Scarborough Hospital, Malton Hospital, Bridlington Hospital and our new Community Diagnostic Centre in Eastfield, Scarborough.

This is a fast-paced role that will require problem solving and excellent communication skills. It will be essential that the post holder is an organised individual, team player, and as well as work on their own initiative. You will also need to be able to demonstrate a clear understanding of confidentiality issues and respond to queries in a professional manner.

The successful candidate will work as a member of the Radiology team to assist in administration and clerical duties for all patient pathways.

The hours of work will be between the hours of Monday – Sunday, 08:00 – 20:00 across all listed sites.

Interviews for this position will be held in person ONLY at Scarborough Hospital site. Remote interviews will not be available.

Main duties of the job

• To maintain patient confidentiality at all times following the Trust guidelines.
• To manage patients through Radiology administrative processes and pathways, in accordance with Standard Operating Procedures.
• To receive and accurately process any diary cancellations, ensuring patients are supported by the Referral to Treatment Guidelines and departmental booking rules are followed.
• To collect and record data to support waiting list times attainment, and highlighting breach patients to the Team Leader/Service Manager.
• To manage appointments ensuring patients are seen within the maximum waiting times, and in clinical and chronological order, set out in the Referral to Treatment Policy.
• To support patients attending outpatient appointments using tact, diplomacy ensuring patients are arrived and general queries answered/escalated as required.
• To ensure all patients who fail to attend, DNA (Did not attend) their appointments, are followed up in accordance with the departmental DNA SOP.
• To be able to priorities day-to-day workflow, acting independently and unsupervised within departmental guidelines.
• To be able to make adjustments to planned lists at short notice overbooking/rescheduling where necessary.
• To manage the diaries to ensure all scheduled sessions are fully utilised.
• To be responsible for the training of new team members within the Radiology department.

Working for our organisation

Trust Information Pack:

Our benefits

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Detailed job description and main responsibilities

A full description of the role is available in the attachment: job description.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person specification

Education, Qualifications and Training

Essential criteria

• GCSE A-C or equivalent qualification in Maths and English

Desirable criteria

• ECDL Qualification

Experience & Knowledge

Essential criteria

• Previous clerical experience and knowledge equivalent to NVQ Level 3
• Experience of working within a team
• Experience of using patient administration systems
• Experience of working with Microsoft packages
• Experience of working to a high standard in a customer service environment

Desirable criteria

• Working knowledge of the Radiology Information systems or appointment systems
• Understanding of the 2WW cancer referral system and fast track appointment booking
• Experience of appointment systems and understanding of Referral to Treatment Policy
• Experience of using a patient database and recording accurate data

Skills & Attributes

Essential criteria

• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Ability to communicate with staff at all levels, including Consultant medical staff
• Ability to communicate effectively with all service users
• Ability to work in a fast paced and busy environment

Desirable criteria

• Ability to think analytically

Aptitude & Personal Qualities

Essential criteria

• Able to work as part of a team
• Able to work under pressure to strict deadlines and requirements
• Good verbal and numeric skills
• Ability to learn additional skills and to provide cross cover for all areas of Department

Desirable criteria

• Able to show flexibility and adaptation to service requirements
• Methodical and highly organised