Clinical Team Secretary/Administrator

Tees, Esk And Wear Valleys Nhs Foundation Trust; Ravenscar; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

NHS pension

Annual leave 27 days + BH (pro rata)

Training & development opportunities

Career progression opportunities

Job summary

Tees, Esk and Wear Valleys NHS Foundation Trust in Redcar is seeking a dedicated administrator to join the Community Mental Health Team. You will handle diary management, phone and email enquiries, and general admin to ensure high standards of care. A pro-active, people-focused approach is essential in a busy health setting.

The role offers a Band 3, permanent, full-time contract with NHS benefits, located at Reed Marsh House, Redcar, with a competitive salary and generous annual leave.

Qualifications

• Experience in an administrative environment is essential.
• Ability to communicate with a range of people in a health setting.
• Demonstrates strong organisational and time-management skills.
• Shows a proactive and compassionate approach to service users.

Responsibilities

• Provide front-line admin support to the CMHT in Redcar.
• Manage diaries, answer calls, respond to emails and letters.
• Prepare minutes, arrange appointments, and process documentation.
• Support cross-team coordination and data input for NHS systems.

Skills

Customer service

Organisational skills

Healthcare interest

Can-do attitude

Multi-tasking

Communication skills

Relationship building

Time management

Education

Level 3 Business Administration

Literacy & numeracy Level 2

Tools

Microsoft Office

Office systems

Job description

Job summary

An opportunity has arisen for an innovative and conscientious administrator to join our supportive Community Mental Health Team (CMHT) in Redcar . This post is full time per week, working Mondays, to Fridays.

The team are based at Reed Marsh House in Redcar and provide community-based support to people, who are experiencing challenges with their mental health and cognitive decline. The building is a short walk from the bus or railway station and is easily accessible by car, bus and bicycle.

The CMHT is a multi-disciplinary team made up of medical staff, mental health nurses, psychologists, social workers, support workers and administrative staff. As a key member of this supportive and friendly team.

If you are looking for a new challenge, have a desire to be part of a team striving to make a difference, we will welcome your application for this role.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

Whilst having previous experience in an administrative role is essential, NHS or other health care experience is not. We are first and foremost looking for individuals with a passion for people, customer service experience, extensive organisational skills, an interest in working in a health care setting and a 'can do' attitude.

This role is at the heart of a dedicated and caring team and is a pivotal role in the day-to-day operations. As part of the administration team you will work closely with Nursing colleagues, Social Workers and Support Workers, supporting them in ensuring that high standards are maintained and that they have everything they need to provide the best possible care for the service users.

We are looking for someone who feels comfortable multi-tasking in a busy environment, can communicate confidently, is thorough and takes pride in their work, can build strong working relationships with a variety of people, can prioritise their workload and work to deadlines.

About us

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won't rest until everyone in our region has the mental health care they need, to lead their best possible life

Details

Date posted

15 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

346-TSM-026-26-B

Job locations

Reed Marsh House

Coatham Road

Redcar

TS10 1SR

United Kingdom

Job description

Job responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

The postholder will be a point of contact for the clinical team, for service users, carers and visitors; responding to enquiries in a professional, compassionate and patient manner; to assist in cross-cover support as required for other community teams when required; to promote a positive image of the mental health service, the Trust and the people who access our services.

In addition to this, the postholder will complete generic administrative activities including answering and making telephone calls, reviewing and appropriately responding to emails and letters, liaising with other services and partner organisations across the localities, purchasing, extensive calendar management (. organising appointments/meetings/events), minute taking, data input onto Healthcare PMS, filing and documentation prep (. case notes), photocopying.

With a starting salary of £25,760 per annum (pro rata), a generous NHS pension scheme, a fantastic annual leave package (27 days annual leave plus bank holidays pro rata) and access to other NHS staff benefits and discounts, it is fair to say that this job has a lot to offer. And, its not just the NHS pay scale and benefits that we offer that make joining our organisation an excellent choice, there are many training and development opportunities available, giving you the opportunity for career progression.

All staff have regular 1-2-1s, quarterly supervision meetings and an annual appraisal, which provides lots of opportunity for discussion around achievements, challenges and aspirations.

Staff recognition is very important to us; we work closely with colleagues from across the Trust to support development, the staff voice, and to recognise teams and individuals through our Greatix and Star Award schemes; highlighting the outstanding work being done every day.

We recognise that Administrators are professionals and are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high-quality care for our service users. The kind of care we would want for ourselves and for our loved ones.

Person Specification

Qualifications

Essential

• Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration.
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.

Experience

Essential

• Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information).
• Customer Service experience (face to face, answering calls, correspondence).
• Experience of organising completing demands and workloads.
• Experience of setting up and maintenance of administrative systems and processes.
• Experience of working autonomously and proactively.

Desirable

• Experience of supporting/supervising staff.
• Experience of handling monies and working within financial guidelines.

Knowledge

Essential

• Comprehensive knowledge of Microsoft Office applications.
• Understanding of data protection and the need for confidentiality and how to maintain this.
• Knowledge of office systems and processes.

Desirable

• Knowledge of NHS systems