Administrative Assistant

Cambridge University Hospitals; Cambridge; À distance; GBP 26 000 - 27 000; Temps partiel

Avantages offerts par ce poste

On-site leisure facilities

Shopping concourse

Day nurseries

Bus travel discounts

Parking subsidies

Résumé du poste

Cambridge University Hospitals NHS Foundation Trust in Cambridge is seeking an administrative and reception professional to support the East Anglian Regional Radiation Protection Service. The role is part time (15 hours per week) with flexible working options; the pro rata salary reflects NHS pay scales.

You will deliver professional reception, handle enquiries, and maintain efficient office systems, while upholding trust standards and patient care values.

Qualifications

• Experience in busy clerical/office environment or reception service.
• Typing qualification or equivalent.
• Knowledge of confidentiality and data protection.
• Experience with data entry and IT packages, including Microsoft Office.

Responsabilités

• A professional administration and reception service to clients, colleagues and Trust staff.
• Welcoming and assisting patients and visitors with courtesy and accuracy.
• Maintain quality and timely work to meet Trust standards and deadlines.
• Support a safe, clean and efficient working environment and report issues promptly.
• Suggest ways to improve service delivery and transformation.

Connaissances

Customer service

Reception

Data entry

Microsoft Office

Typing

Communication

Teamwork

Formation

GCSE level or equivalent

NVQ Level 2 Customer Service/Business Admin

Secretary qualification

Outils

Microsoft Office

Description du poste

Main area Division B - East Anglian Regional Radiation Protection Service Grade Band 3 Contract Permanent Hours 15 hours per week (Part Time / Flexible working hours may be considered.) Job ref 180-B-CVA1306

Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Addenbrookes Hospital-Division B Town Cambridge Salary £25,760 - £27,476 p.a. pro rata Salary period Yearly Closing 01/11/2026 23:59 Interview date 20/11/2026

Job overview

To deliver and maintain professional administration support and reception service to the East Anglian Regional Radiation Protection Service and to all its users and colleagues.

Main duties of the job

To deliver and maintain a professional administration and reception service to clients, colleagues and Trust Staff.

Modify and adapt communication methods to a range of situations using appropriate verbal or written communication skills effectively. Welcome and treat everyone (patients, relatives, colleagues and Trust Staff) in a friendly and courteous manner presenting a good image of yourself through your attitude, behaviour and appearance.

Monitor and produce work of the quality and quantity required ensuring expected Trust and department standards and deadlines are met.

Ensure the working environment is safe and of a professional appearance, taking appropriate action to report any problems, organise repairs/collection of waste and maintain efficient and effective use of resources.

Work effectively and efficiently recommending better ways of working, sharing ideas with others to improve service delivery and transformation.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on 1st November 2026.

Interviews are due to be held on 20th November 2026.

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

Right to Work

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have:

- applied for a Graduate visa

- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this position.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification

Qualifications

• Educated to at least GCSE level or equivalent (A)
• NVQ level 2 Customer Service/Business Admin or equivalent experience (A)
• Typing qualification or equivalent
• Secretary qualification or equivalent

Experience

• Experience of working in a busy clerical/office environment or reception service (A/I)
• Experience of prioritising, planning and organising own tasks (A/I)
• Working with guidelines (A)
• Experience of customer service or dealing with the public both in person and over the telephone (A)
• Data entry and experience of IT packages - Microsoft Office (A/I)
• Previous experience of working in the NHS (A)
• Experience of call handling (A)
• Experience of dealing with difficult situations and confrontations (A)

Knowledge

• Understanding of customer service (A/I)
• Understanding of confidentiality and data protection (A/I)
• Good working knowledge of Microsoft Office packages (A/I)
• Knowledge of the Trust including awareness of the Trust's priorities (I)
• Knowledge of Trust information systems (A/I)
• Knowledge of legal and scientific terminology (A/I)

Skills

• Ability to work as part of a team
• Good communication skills including telephone, email and face to face
• Ability to follow processes and procedures
• High level of ability to organise and manage own time keeping to schedule and deadlines
• Accurate and speedy typing and key board skills
• Good organisational skills
• Ability to meet deadlines
• Willing to take on/learn new skills
• Ability to show attention to detail and accuracy
• Ability to adapt to change
• Ability to work under pressure
• Ability to store and safeguard confidential documentsAbility to requisition general stock

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
• Attention to Detail
• Excellent Front of House Skills
• Adaptability and Willingness to Learn