Complex Therapies Admin

Bristol NHS Foundation Trust; West of England; Sur place; GBP 21 000 - 26 000; Plein temps

Résumé du poste

The Brain Centre at Bristol NHS Foundation Trust provides specialist neurological care and research support for patients with cognitive impairment, MS and movement disorders. The post holder will deliver on-site administrative duties, coordinating admin support for DBS nursing teams and managing clinic room bookings while prioritising queries from patients and colleagues during core hours.

You will work with a multidisciplinary team to triage referrals, maintain clinic schedules, and ensure

Qualifications

• GCSE English and Maths or equivalent required.
• Excellent word processing and organisational skills.
• Strong written and verbal communication abilities.
• Willingness to learn new IT skills and technology.
• Understanding of patient confidentiality and data protection (desirable).

Responsabilités

• Receive and triage referrals for complex therapies nursing teams.
• Maintain oversight of nurse-led clinics and maximise slot usage.
• Organise ad hoc bookings, rescheduling or cancellations.
• Ensure patient RTT statuses are correct at all stages.
• Maintain spreadsheets and update patient records.
• Provide typing support for DBS nurses within Trust targets.

Connaissances

Excellent word processing

Organisational skills

Excellent written/verbal communication

Customer care skills

Willingness to learn IT skills

Formation

GCSE English and Maths

Typing qualification (RSA / ECDL) desirable

Outils

PAS training

Description du poste

Education And Qualifications

Essential criteria

Knowledge, Skills And Abilities

Essential criteria

Experience

Essential criteria

Job Overview

The Brain Centre is a treatment and research facility, offering specialist neurological support to patients with cognitive impairment, multiple sclerosis and movement disorders. The post holder will be required to provide administrative support to the multidisciplinary teams operating here; including coordinating the admin support and audio typing for the DBS nursing teams and managing the clinic room bookings for the centre. This job requires the post holder to be on site and available to deal with any queries arising from patients and colleagues requiring assistance during core opening hours. It is a busy and demanding role where priorities can change and therefore the post holder will need to be organised and have the ability to work well as part of a multidisciplinary team.

Main duties of the job

• Receive and manage referrals for the complex therapies nursing teams; ensuring they are triaged by appropriate clinicians in a timely manner and patient is added to the wait list.
• Maintaining oversight of all nurse-led clinics; ensuring all slots are utilised fully.
• Organising ad hoc bookings, overbookings, rescheduling or cancelling clinics when requested by nurses.
• Ensure all patient RTT statuses are correct at every stage of their pathway.
• Maintaining spreadsheets and databases; updating patient records with outcome of MDT / specialty meetings and clinic appointments.
• Responding to patient or staff contact via telephone, email
• Provide efficient typing support for the DBS nurses; typing clinic and ad hoc letters within the Trust target of 5 working days from date of dictation, prioritising any dictations marked urgent.
• Working seamlessly with senior administrator to ensure workload is prioritised and completed accordingly.

Other Administrative Duties

• Contributing as a team member to the efficient running of the office; providing cover for colleagues (as appropriate) during times of prolonged leave or absence, reporting IT issues or building faults to the necessary department, booking meeting rooms etc.
• Receiving and filing all clinical and non-clinical correspondence as required by the DBS nurses.
• To undertake any other duties appropriate to the post, as agreed with the Support Manager.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston. With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed Job Description And Main Responsibilities

Due to the Covid-19 pandemic, protocols are in place to ensure the working space is as safe as possible and in compliance with all internal and national health and safety guidelines. The admin office is based within the hospital whereby some patient contact is unavoidable. PPE is provided for these areas and all procedures should be adhered to when on site. Due to current guidelines, limited numbers of staff are working on site and therefore the post holder may be required to hot-desk. Desk space is within shared offices and thus the need to respect the privacy of colleagues and patients whilst minimising interruptions or noise levels where possible is paramount. The post holder will be required to use a PC for the majority of their work and so this post is classified as a DSE user. Manual handling is now at a minimum due to the Trust becoming paperless, but this still may be required in some instances such as handling stationary or patient notes.

The Post Holder

• Works under constant pressure and within a frequently changing environment, whilst trying to deliver government and Trust targets.
• Works with constant interruptions dealing with daily operational issues.
• Must concentrate for long periods of time to ensure attention to detail.
• Is required to analyse waiting list schedules on a daily basis involving long periods at a VDU.

Person specification

Education And Qualifications

Essential criteria

• Good general education including GSCE in Maths or English (or equivalent)

Desirable criteria

• Patient Administration System (PAS) training
• Typing qualification such as RSA / ECDL or equivalent experience would be desirable

Knowledge, Skills And Abilities

Essential criteria

• Excellent word processing and organisational skills
• Excellent written/verbal communication skills
• Excellent customer care skills
• Willingness and ability to learn new IT skills and technology

Desirable criteria

• Understanding of Patient confidentiality and data protection

Experience

Essential criteria

• Previous administrative experience

Desirable criteria

• Experience of working as part of a team in a multi-disciplinary environment
• Experience of working in the NHS or similar organisation

All

Essential criteria

• Educated to GCSE English standard or equivalent
• Understanding of Patient confidentiality and data protection
• Experience of working as part of a team in a multi-disciplinary environment
• Excellent word processing skills
• Excellent written/verbal communication skills

Desirable criteria

• Working knowledge of relevant hospital systems (Care