Radiology Appointment Supervisor *Internal*

Ncic; Carlisle; Hybrid; GBP 26,000 - 27,000; Part time

Benefits offered by this job

27-day holiday scheme rising to 33

NHS Discounts

Salary Sacrifice schemes (lease cars,

Cycle to Work

Job summary

North Cumbria Integrated Care NHS Foundation Trust (NCIC) is seeking a Radiology Appointment Supervisor to support radiology services across Cumberland Infirmary, Carlisle, and other sites. This internal/part-time role focuses on patient data handling, appointment scheduling, and coordinating with referrers and transport services.

The post supports a 12-month fixed-term secondment with shifts Monday–Friday between 08:00 and 17:00, 34 hours per week. Salary ranges £25,760–£27,476 pro rata.

Qualifications

• GCSE English or equivalent.
• NVQ 2 in Customer Services or equivalent.
• NVQ 3 in Customer Services or equivalent.
• ECDL or equivalent.

Responsibilities

• Process and manage patient information using radiology systems.
• Check for correct patient identification.
• Input data onto the Radiology Information System accurately.
• Explain radiology examinations to patients and answer questions.
• Coordinate appointments with referrers and transport services.

Skills

Communication skills

Organisation

Attention to detail

Education

GCSE English or equivalent

NVQ 2 in Customer Services

NVQ 3 in Customer Services

ECDL or equivalent

Tools

PACS

Radiology Information System

Radiology and Patient Administration Systems

Job description

Would you like to join a centre of excellence in rural and remote healthcare?

Radiology Appointment Supervisor *Internal*

NHS AfC: Band 3

Main area Radiology Grade NHS AfC: Band 3 Contract Secondment: 12 months (Fixed Term 12 months) Hours

• Part time
• Job share

34 hours per week (Working Monday to Friday between hours of 08:00 and 17:00) Job ref 262-A-26-8313696

Site Cumberland Infirmary Town Carlisle Salary £25,760 - £27,476 Per Annum Pro Rata Salary period Yearly Closing 29/10/2026 23:59

Job overview

INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY

To provide radiology services across North Cumbria Integrated Care NHS Trust at two main sites Cumberland Infirmary, Carlisle and West Cumberland Hospital, Whitehaven as well as three community sites, Keswick, Penrith and Workington. Comprising general radiography, dental, fluoroscopy, angiography (incl. coronary), Bone Densitometry (DXA), CT, MRI and ultrasound facilities.

Referrals for radiological opinion come from a wide range of specialities typically encountered within a district general hospital, including 24 hour emergencies. General and Dental practitioners also refer patients into the service. The establishment includes consultant radiologists, professional lead, radiographers, nurses, clerical and radiographic support staff.

Main duties of the job

• Process and manage patient information utilising computer based patient entry systems and manual files.
• Check for correct patient identification.
• Remain fully conversant with the clerical systems and processes within Radiology, ensuring personal accuracy for inputting data onto the computerised Radiology Information System.
• Remain sufficiently conversant with Radiology examinations to answer patient enquiries, seeking the advice of colleagues if you are requested to undertake duties outside your level of confidence and / or competence.
• Develop understanding of the Radiological examinations and related preparation regimes that are relevant to the appointments.
• Make appointments for patients using the Radiology Information System.
• Use the Patient Administration System to order and track patient medical notes and check and update patient details.
• Explain Radiology examinations to patients and put them at ease without reference to clinical staff. Exercise judgement when to counsel patients with regard to their questions and fear of examinations.
• Communicate effectively with a range of people e.g. patient transport services, the referrers team, the patients and relatives, when co-ordinating appointments.
• Prioritise interruptions calmly.
• Work as a member of the multi-disciplinary team that provides radiography services.
• Understand the hazards associated with radiology.

Working for our organisation

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Detailed job description and main responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligiblevacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £20.00 + Administration cost of £6.50 = £26.50. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £41.00 + administration cost of £6.50 = £47.50. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date

Person specification

Qualifications

• GCSE English or equivalent.
• NVQ 2 in Customer Services or equivalent.
• NVQ 3 in Customer Services or equivalent.
• ECDL or equivalent.

Knowledge and Experience

• Personal contact with the general public.
• General office procedures.
• Understanding of the requirements of the Data Protection Act and other relevant legislation, and its application in the workplace.
• Medical terminology
• Radiology appointments office duties.
• Work within Radiology administration.
• PACS.
• Radiology and Patient Administration Systems.
• Radiology examinations.
• Radiation protection

Skills and Aptitudes

• Excellent communication skills, written and verbal.
• Able to use initiative appropriately within a team environment.
• Accuracy.
• Able to work without direct supervision.
• Ability to organise and prioritise workload.
• Able to work to deadlines.
• Ability to motivate self & others.
• Ability to empathise.
• Enthusiastic and willing to learn.
• Positive approach to change.
• Leadership Skills

Other Requirements

• Flexible approach to working patterns.
• Willing to accept responsibility.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.