Radiology Services Administrator

York And Scarborough Teaching Hospitals Nhs Foundation Trust

York and North Yorkshire

On-site

GBP 19,000 - 29,000

Full time

9 days ago

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Benefits offered by this job

NHS Pension Scheme

27 days holiday rising to 33 days

Job summary

York And Scarborough Teaching Hospitals NHS Foundation Trust is seeking a Radiology Services Administrator to join a busy, supportive team in YORK. The role focuses on clerical duties, patient pathways, and data reporting while maintaining strict confidentiality.

The successful candidate will work across radiology administrative processes, liaising with clinicians and patients, and ensuring bookings comply with RTT policies.

Qualifications

Strong clerical and organisational abilities with attention to detail.
Experience handling confidential information and data protection.
Proven communication skills with patients and colleagues.
Familiarity with Microsoft Office and patient administration systems.
Experience in NHS or healthcare admin is desirable.

Responsibilities

Maintain patient confidentiality in line with Trust guidelines.
Process radiology administrative pathways and SOPs.
Handle diary cancellations and support RTT guidelines.
Record data to monitor waiting times and flag breaches.
Ensure appointments are managed within waiting time targets.
Assist patients at outpatient visits and address queries.

Skills

Clerical experience

Confidentiality

Communication skills

Team player

Problem solving

Education

GCSE Maths & English

NVQ Level 3 (or equivalent)

Tools

Microsoft Office

Patient administration systems

Radiology information systems

Job description

Job overview

An excellent opportunity has arisen for a Radiology Services Administrator role in our busy and friendly administrative team in YORK.

This is a fast‑paced role that will require problem solving and excellent communication skills. It will be essential that the post holder is an organised individual, team player, as well as being able to work on their own initiative. You will also need to be able to demonstrate a clear understanding of confidentiality issues and respond to queries in a professional manner.

The successful candidate will work as a member of the Radiology team to assist in administration and clerical duties for all patient pathways.

The hours of work will be between the hours of 8:00 am to 6:00 pm, Monday - Friday.

If you are looking for a role that is both varied and interesting, then we would like to hear from you!

Interviews for this position will be held in person ONLY at York Hospital site. Remote interviews will not be available.

Main duties of the job

To maintain patient confidentiality at all times following the Trust guidelines.
To manage patients through Radiology administrative processes and pathways, in accordance with Standard Operating Procedures.
To receive and accurately process any diary cancellations, ensuring patients are supported by the Referral to Treatment Guidelines and departmental booking rules are followed.
To collect and record data to support waiting list times attainment, and highlighting breach patients to the Team Leader/Service Manager.
To manage appointments ensuring patients are seen within the maximum waiting times, and in clinical and chronological order, set out in the Referral to Treatment Policy.
To support patients attending outpatient appointments using tact and diplomacy, ensuring patients have arrived and general queries are answered/escalated as required.
To ensure all patients who fail to attend-DNA (Did not attend) their appointments are followed up in accordance with the departmental DNA SOP.
To be able to prioritise day-to-day workflow, acting independently and unsupervised within departmental guidelines.
To be able to make adjustments to planned lists at short notice overbooking/rescheduling where necessary.
To manage the diaries to ensure all scheduled sessions are fully utilised.
To be responsible for the training of new team members within the Radiology department.

Working for our organisation

Trust Information Pack:

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Detailed job description and main responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person specification

Education, Qualifications and Training

Essential criteria

GCSE A-C or equivalent qualification in Maths and English

Experience & Knowledge

Essential criteria

Previous clerical experience and knowledge equivalent to NVQ Level 3
Experience of working within a team
Experience of using patient administration systems
Experience of working with Microsoft packages
Experience of working to a high standard in a customer service environment

Desirable criteria

Working knowledge of the Radiology Information systems or appointment systems
Understanding of the 2WW cancer referral system and fast track appointment booking
Experience of appointment systems and understanding of Referral to Treatment Policy
Experience of using a patient database and recording accurate data

Skills & Attributes

Essential criteria

Ability to communicate with staff at all levels, including Consultant medical staff
Ability to communicate effectively with all service users

Desirable criteria

Ability to think analytically

Aptitude & Personal Qualities

Essential criteria

Able to work under pressure to strict deadlines and requirements
Good verbal and numeric skills
Ability to learn additional skills and to provide cross cover for all areas of Department
Able to work as part of a team

Desirable criteria