Workforce Roster Administration Assistant

Ncic; Carlisle; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

27-day holiday scheme rising to 33

NHS Discounts

Salary sacrifice schemes

Cycle to Work

Job summary

NCIC in Carlisle is seeking a Band 3 Workforce Roster Administration Assistant to support rostering across wards and departments. The role focuses on safe, transparent and cost-effective staff planning, leveraging eRoster, Loop, SafeCare and eCommunity tools as eRoster rolls out across the Trust.

The post offers a 37.5-hour week, permanent contract and a starting salary in the £25k–£27k range, with relocation/visa considerations where applicable and NHS discounts.

Qualifications

• GCSEs in maths and English
• NVQ3 or relevant professional/work experience
• MS Word and Excel proficiency
• Experience in NHS/public sector rostering

Responsibilities

• Support wards/departments to promote safe, transparent, cost effective staff rostering.
• Be the first point of contact for system users seeking help, support and advice.
• Assist with the rollout of eRoster, ESR Go and Stream within the Trust.

Job description

Would you like to join a centre of excellence in rural and remote healthcare?

Workforce Roster Administration Assistant

NHS AfC: Band 3

Main area E-Rostering - 202089 Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week Job ref 262-A-26-8337896

Site Parkhouse Town Carlisle Salary £25,760 - £27,476 Per Annum Salary period Yearly Closing 02/11/2026 23:59

Job overview

Band 3 - Workforce Roster Administration Assistant - 37.5 hours per week

An exciting opportunity has arisen within the Workforce Roster team for a Band 3 Workforce Roster Administration Assistant. The role of the department is to support the Trust in the use of eRoster, Loop, SafeCare and eCommunity. It is also an exciting time for the team with the upcoming roll out of eRoster to the remainder of the Trust, implementation of ESR Go and Stream.

Main duties of the job

As an Workforce Roster Administration Assistant you will work within a growing team to support wards and departments to promote safe, transparent and cost effective staff planning through the effective rostering practice. You will be one of the first people that system users contact for help, support and advice.

Working for our organisation

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Detailed job description and main responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligiblevacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £20.00 + Administration cost of £6.50 = £26.50. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £41.00 + administration cost of £6.50 = £47.50. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date

Person specification

Qualifications

• GCSEs in maths and English
• NVQ3 or relevant professional/ work experience
• Working knowledge and experience of Microsoft packages (especially Word and Excel)
• Public Sector (particularly NHS) or Commercial

Experience

• Significant administrative experience in an Agency/HR/Recruitment/Operational/Commercial or Customer Service setting
• Experience of working with electronic rostering systems/ESR or other HR solutions/payroll.

Knowledge

• Understanding of administrative processes and systems in a busy environment.
• Understanding of Staff rostering particularly within the NHS or healthcare setting.
• A knowledge of NHS Terms and Conditions of Service.

Skills

• Effective communication and interpersonal skills, able to deal with all levels in the organisation in a confident and assertive manner.
• Minute taking
• Negotiation and influencing skills
• Commercial aptitude and commitment to saving money for the NHS.
• Ability to provide a customer focussed approach
• Ability to use persuasive and motivational skills
• Confidence when working with and influencing senior stakeholders.
• Effective team work.
• Ability to prioritize daily and longer term priorities, where there are conflicting demands.
• Ability to handle conflict and manage challenging conversations and deliver difficult messages.
• Work in a calm and professional manner when under pressure.
• Ability to work to tight deadlines and maintain accuracy and attention to detail.
• Numeracy and literacy skills.
• Professional friendly demeanor with good customer service skills.