Radiology Administrator

George Eliot Hospital NHS Trust; Nuneaton and Bedworth; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

On-site nursery

27 days annual leave + bank holidays

Cycle to work scheme

Flexible working

In-house training and development

On-site restaurant

Job summary

George Eliot Hospital NHS Trust is seeking an administrative assistant for the Radiology Department. The role is permanent, 22.5 hours per week (3 days on a rota), with shifts such as 7:30–15:30, 8:00–16:00, 9:00–17:00, or 11:00–19:00.

Duties include RIS/PAS handling, reception, scheduling, and report requests. Applicants should have GCSEs in numeracy and literacy (ECDL preferred) and experience with computerised systems.

Qualifications

• Experience with computerised systems and general admin tasks.
• Front-facing customer service and telephone handling.
• Competence with appointment scheduling and document handling.

Responsibilities

• Provide comprehensive admin support to Radiology Department.
• Scan referrals into RIS and check patient details.
• Staff reception, handle referrals, and schedule letters.
• Update appointment lists and communicate changes to staff.
• Participate in training and annual appraisals.

Skills

Computerised systems

Customer service

Reception duties

Scheduling support

Education

GCSE numeracy & literacy

ECDL

Tools

RIS (Radiology Information System)

PAS (Patient Administration System)

Job description

**PLEASE NOTE: This role is not eligible for current or future visa sponsorship**

22.5 hours per week (3 days per week - Shift patterns - see below)

Permanent

Interview Date: November (TBC)

**This post may close early due to high numbers of applications, so you are advised to apply promptly. **

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

We welcome applications from the Armed Forces Community - get in touch to find out more

Shift Patterns - This role will be 3 days a week on a rota basis. Hours can include:

• 7:30am - 15:30pm
• 8:00am - 16:00pm
• 9:00pm - 17:00pm
• 11:00am - 19:00pm

Main duties of the job

• Use the computerised Patient Administration System, when necessary, to confirm patient/referrers' details, as well as patients' admission status.
• Assist secretarial staff in sending printed reports referring to clinician.
• Pull and send copies of reports/images requested by other hospitals, following departmental procedure.
• Assist appointment clerks with scheduling of appointments and sending letters.
• Request patients' hospital medical notes, if required.
• Attend departmental admin meetings and contribute to the improvement of the Radiology service. Ensure personal awareness and knowledge of departmental and Trust wide issues.
• Receive telephone queries from patients and referrers and action them, as per agreed guidelines.
• Any other ad hoc duties in line with post and grades responsibilities, as directed by the Office Manager or Deputy.
• Participating in relevant training events as required.
• Undergo an annual appraisal within the department, which will enable post holders to develop an appropriate training and development plan for both personal and professional needs.
• Ensure that all mandatory training is taken and updated as required and in line with Health and Safety policies.
• Develop and maintain positive and professional relationships within the department.
• Update Radiographers/Radiologists/Sonographers of any changes to their appointment lists and pass relevant information given by the patient at reception.

About us

Here at George Eliot our vision to' excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

Effective Open Communication

excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

If you are applying for a Domestic Assistant or Health Care Assistant role you may be eligible for the refer a friend scheme - find out more here: https://www.geh.nhs.uk/about-us/people-and-workforce/vacancies/refer-friend-scheme

Job responsibilities

• To provide comprehensive administrative service to the Radiology Department.
• Scan patient referrals into the Radiology Information System (RIS).
• Check that all patient information is correct via three-point check.
• Staff the department reception area, meeting patients, accepting referrals and checking details for accuracy.
• Update Radiographers/Radiologists/Sonographers of any changes to their appointment lists and pass relevant information given by the patient at reception.
• Use the computerised Patient Administration System, when necessary, to confirm patient/referrers details, as well as patients admission status.
• Assist secretarial staff in sending printed reports to referring clinician.
• Pull and send copies of reports/images requested by other hospitals, following departmental procedure.
• Assist appointment clerks with scheduling of appointments and sending letters.
• Request patients hospital medical notes, if required.
• Attend departmental admin meetings and contribute to the improvement of the Radiology service. Ensure personal awareness and knowledge of departmental and Trust wide issues.
• Receive telephone queries from patients and referrers and action them, as per agreed guidelines.
• Any other ad hoc duties in line with post and grades responsibilities, as directed by the Office Manager or Deputy.
• Participate in relevant training events as required.
• Undergo an annual appraisal within the department, which will enable post holder to develop an appropriate training and development plan of both personal and professional needs.
• Ensure that all mandatory training taken and updated as required and in line with Health and Safety policies.
• Develop and maintain positive and professional relationships within the department.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person Specification

Experience and Knowledge

• Experience of working with computerised systems
• Experience of working with the public

Qualification(s) and Professional Training

• GCSE numeracy and literacy qualifications or equivalent
• ECDL

Skills and Abilities

• IT skills to NVQ2 or equivalent/Advanced keyboard skills

Personal Qualities

• Communicates calmly, clearly and effectively in all situations
• Able to work as part of a team
• Able to prioritise own workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.