Service Manager - Phoenix House

Turning Point; Manchester; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading nonprofit organization in Manchester seeks a manager to lead a supported accommodation service in a refurbished Edwardian property. The role requires expertise in managing services for individuals with learning disabilities, ensuring compliance, and driving continuous improvement initiatives. Successful candidates will possess solid leadership skills and a knowledge of trauma-informed care. This is an opportunity to make a significant impact on the community by fostering independence and positive life outcomes for vulnerable individuals.

Benefits

31 days paid holiday, increasing with service

Options to buy additional holidays

Career development opportunities

Qualifications

• Experience managing services for individuals with learning disabilities and/or forensic backgrounds.
• Strong understanding of risk management frameworks.
• Desire to promote independence and community reintegration.

Responsibilities

• Recruit and develop a skilled team.
• Provide operational leadership and compliance.
• Manage budgets and contractual obligations.
• Work with community partners to ensure effective pathways.

Skills

Leadership skills

Communication skills

Organisational skills

Trauma-informed care knowledge

Understanding of criminal justice pathways

Education

Relevant professional qualification (Nursing, Social Work)

Job description

Are you ready to lead a ground-breaking supported accommodation service in a stunning Edwardian property and make a real difference in Manchester? We are opening a brand-new, fully refurbished Edwardian property in South Manchester — a stunning 5-person shared house, supported accommodation service designed to provide a safe, therapeutic environment. This flagship service will support men aged 20-40 with mild to moderate learning disabilities and mental health needs, many with a history of trauma, who are leaving prison or at risk of contact with the criminal justice system. Our mission is to deliver person-centred, trauma-informed care that promotes independence, reduces risk, and helps individuals reintegrate into the community. Expected outcomes include sustainable recovery, reducing re-offending, improving mental health and wellbeing, and increasing access to education, employment, and positive social networks. The desired outcome is for the people we support to move on to a less supported environment, within anticipated timescales of 18-24 months.

Responsibilities

• Recruit and develop a skilled, values-driven team.
• Set the culture and vision for the service.
• Embed best practice and innovative approaches from day one.
• Work closely with Manchester City Council, Probation Services, and Forensic Social Workers to ensure safe, effective pathways for individuals transitioning from custodial settings.
• Provide operational leadership and ensure compliance with all regulatory standards.
• Oversee risk management processes, including MAPPA and safeguarding protocols.
• Manage budgets, KPIs, and contractual obligations effectively.
• Build strong relationships with commissioners and community partners.
• Drive continuous improvement and service development initiatives.
• Strategic Growth: Part of a direct award under Manchester's Supported Living Framework (Lot 2), securing long-term sustainability.
• Financial Strength: Service projected to generate positive financial contribution and asset growth potential.
• Innovation: Property refurbishment funded by a grant, creating a high-quality therapeutic environment.
• Impact: Lead a service that reduces stigma, prevents re-offending, and improves life chances for vulnerable individuals.
• Future Opportunities: Success here unlocks further services in Manchester, strengthening our regional presence.

Qualifications

• Experience managing services for individuals with learning disabilities and/or forensic backgrounds.
• Knowledge of trauma-informed care and positive behaviour support.
• Strong understanding of criminal justice pathways and risk management frameworks.
• Excellent leadership, communication, and organisational skills.
• Relevant professional qualification (e.g., Nursing, Social Work, or equivalent) desirable.

Benefits

We run all of our services on a not-for-profit basis, investing every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What benefits will I receive? We know reward looks different to each person and so whether it’s ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career — we want to support you in every way we can with our total reward package.

You’ll get 31 days' paid holiday a year, increasing with each year of service up to 33 days. Plus the option to buy additional holidays and spread the cost.