Service Manager: Lead Aftersales & Customer Excellence

KPI People; Ascot; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement – 35 days inc. bank holidays

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Job summary

A large franchised dealership based in Ascot is seeking an experienced Service Manager to lead their Aftersales team. In this role, you will be responsible for motivating staff, ensuring exceptional customer service, and managing departmental profitability. Applicants should have prior motor trade experience and strong leadership skills. The position offers a competitive salary, company car, and an extensive benefits package, including 35 days of holiday and various discounts.

Qualifications

• Previous experience in a similar level of motor trade role.
• Full UK Driving Licence.

Responsibilities

• Organise, coach, motivate and lead your workshop & front of house team.
• Ensure the very highest levels of customer service every time.
• Control departmental profitability and expenses.

Skills

Leadership ability

High levels of customer service

Organisational skills

Motivational skills

Tools

Kerridge

Job description

A large franchised dealership based in Ascot is seeking an experienced Service Manager to lead their Aftersales team. In this role, you will be responsible for motivating staff, ensuring exceptional customer service, and managing departmental profitability. Applicants should have prior motor trade experience and strong leadership skills. The position offers a competitive salary, company car, and an extensive benefits package, including 35 days of holiday and various discounts.