Aftersales Manager: Elevate Customer Service & Performance

Charles Hurst Group Ltd; Belfast; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Competitive salaries with structured pay scales

Generous annual leave

Enhanced family leave

Access to discounted technology purchases

Eyecare vouchers

Smart Health access

Dental insurance

Critical illness cover

Travel insurance

Discounted gym memberships

Job summary

An automotive service company in the UK is seeking an Aftersales Manager to lead their team in achieving aftersales targets and enhancing customer satisfaction. The ideal candidate will have proven experience in service management, strong leadership skills, and a commitment to service excellence. This full-time position offers a competitive salary along with generous benefits including enhanced family leave and health coverage.

Qualifications

• Experience in automotive aftersales or service management is crucial.
• Strong leadership and coaching skills are required.
• Must possess excellent analytical and communication skills.

Responsibilities

• Lead and support franchisees in achieving aftersales targets.
• Implement and monitor service performance metrics.
• Drive customer service excellence and satisfaction.

Skills

Proven experience in automotive aftersales or service management

Strong leadership

Coaching skills

Communication skills

Analytical mindset

Customer-first approach

Full UK driving licence

Job description

An automotive service company in the UK is seeking an Aftersales Manager to lead their team in achieving aftersales targets and enhancing customer satisfaction. The ideal candidate will have proven experience in service management, strong leadership skills, and a commitment to service excellence. This full-time position offers a competitive salary along with generous benefits including enhanced family leave and health coverage.