Automotive Service Manager - Aftersales Leader | Growth KPIs

Additional Resources Ltd

Norwich

On-site

GBP 36,000 - 44,000

Full time

14 days+

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Benefits offered by this job

Company car

Life insurance

Employee discounts

Cycle-to-work scheme

Enhanced maternity/paternity pay

Life coach access

Job summary

Additional Resources Ltd is seeking a Service Manager/Aftersales Manager to lead the Service Department, develop the team, and drive profitability while delivering excellent customer service. The role encompasses overseeing operations across brands and ensuring compliance with manufacturer standards and policies.

The position offers a competitive basic salary of £40,000 with an OTE of £60,000 plus bonus and benefits, including a company car and employee discounts.

Qualifications

Experience in managing a service department within a car dealership or equivalent.
Ability to drive departmental performance and profitability.
Strong understanding of manufacturer standards and workshop operations.
Proven track record in leading advisors, technicians and support staff.

Responsibilities

Oversee day-to-day operations of the Service Department across brands.
Lead, motivate and develop Service Advisors, Vehicle Technicians and support staff.
Maximise workshop productivity, efficiency and profitability while tracking KPIs.
Maintain high standards of customer service, retention and compliance with standards.

Skills

Service department leadership

KPIs & performance improvement

Customer service excellence

Team development

Commercial awareness

Job description

The position offers a competitive basic salary of £40,000 with an OTE of £60,000 plus bonus and benefits, including a company car and employee discounts.

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