Automotive Aftersales Manager - Lead Service Excellence

Octane Recruitment Ltd; Stoford; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Company car

30 days holiday including bank holiday

Birthday day off

Life Assurance – 3x annual salary

Pension with employer contributions

Job summary

Not disclosed, a leading automotive aftersales department is seeking an experienced Aftersales Manager to oversee the Service and Workshop teams in a busy dealership setting. The role focuses on delivering excellent customer service, improving efficiency and driving profitability.

The ideal candidate will have motor trade management experience, a full UK driving licence and the right to work in the UK. Salary includes £40,000 base plus £55,000 OTE and a company car, with hours from 8:00am to

Qualifications

• Management experience within the Motor Trade.
• Full UK Driving Licence.
• Right to work in the UK.

Responsibilities

• Manage the daily operation of the Aftersales Department, ensuring excellent customer service and operational efficiency.
• Lead, motivate and develop the Service and Workshop teams to achieve departmental targets.
• Maximise workshop productivity, profitability and overall Aftersales performance.
• Monitor workflow, job allocation and workshop efficiency to ensure work is completed on time.
• Resolve customer enquiries and issues relating to servicing, repairs, warranties and MOTs.
• Identify opportunities to improve processes, customer retention and departmental profitability.
• Provide hands‑on operational support when required.

Skills

Leadership

People management

Customer service

Communication

Workshop management

Job description

Not disclosed, a leading automotive aftersales department is seeking an experienced Aftersales Manager to oversee the Service and Workshop teams in a busy dealership setting. The role focuses on delivering excellent customer service, improving efficiency and driving profitability.

The ideal candidate will have motor trade management experience, a full UK driving licence and the right to work in the UK. Salary includes £40,000 base plus £55,000 OTE and a company car, with hours from 8:00am to