Automotive Aftersales Service Leader

Aspired Talent Ltd; Nottingham; Sur place; GBP 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive employment package

Company pension

Life assurance

Profit-sharing scheme

EV salary-exchange scheme

Health and wellbeing support

Training and development opportunities

Excellent leave provisions

On-site canteen

Free on-site parking

Résumé du poste

Aspired Talent is recruiting an experienced and commercially focused Service Operations Manager to lead the Aftersales function of an established, award-winning manufacturing business. You will own the department’s people, processes, performance and commercial results, ensuring customers receive a responsive and high-quality service.

The role develops the Aftersales operation, improves systems and processes, and supports growth of service and maintenance revenue in collaboration with the Head of

Qualifications

• Proven experience in service management and leadership of aftersales operations.
• Commercial awareness with ability to identify growth opportunities.
• Strong customer relationship-management skills and ability to resolve escalations.
• Excellent communication and organisational skills; data-driven decision making.

Responsabilités

• Lead and develop the Aftersales team to deliver high-quality service.
• Develop and optimise service contracts, SLAs and revenue opportunities.
• Build lasting relationships with key customers and act as senior escalation point.
• Improve response times, service quality and departmental efficiency.

Connaissances

Service management

Leadership

Commercial awareness

Customer relationship management

Communication

Organisational skills

Data analysis

Profitability management

People management

Field-service operations

Outils

Joblogic

Description du poste

Aspired Talent is recruiting an experienced and commercially focused Service Operations Manager to lead the Aftersales function of an established, award-winning manufacturing business. You will own the department’s people, processes, performance and commercial results, ensuring customers receive a responsive and high-quality service.

The role develops the Aftersales operation, improves systems and processes, and supports growth of service and maintenance revenue in collaboration with the Head of