Aftersales Manager — Lead Service, Growth & Profitability

Driven Motor Jobs Limited; Ipswich; On-site; GBP 45,000 - 65,000; Full time

Job summary

Driven Motor Jobs Limited in Ipswich, Suffolk, is seeking an experienced Aftersales Manager / Service Manager to lead the service department at a main dealer site. You will drive customer satisfaction, manage staff, and improve processes to boost efficiency and profitability.

The role requires a proven track record in motor trade service management and the ability to develop long-term customer relationships while working closely with franchise partners.

Responsibilities

• Ensure the business maintains regular contact with all existing customers ensuring service levels are being met, issues are being resolved and further business opportunities identified
• Support and develop the sales function to ensure that opportunities are recognised, enquiries are dealt with promptly and leads progressed
• Maximise the opportunities for the generation of additional business by monitoring competitor activity and market trends
• Negotiate charge out rates to achieve profitability
• Encourage all staff to recognise additional business opportunities through the use of regular briefings and the implementation of appropriate systems and incentives
• Reviewing current claims status with Warranty Controller on a daily basis
• Highlighting and discussing local customer issues with operational staff in order to improve cash flow and support the Accounts Supervisor in the collection of overdue monies
• Recruit, select, train and develop staff as required
• Maintain close working relationships with Franchise organisations by attending meetings, ensuring dealer standards are met and systems and procedures are complied with, whenever commercially viable

Job description

Driven Motor Jobs Limited in Ipswich, Suffolk, is seeking an experienced Aftersales Manager / Service Manager to lead the service department at a main dealer site. You will drive customer satisfaction, manage staff, and improve processes to boost efficiency and profitability.

The role requires a proven track record in motor trade service management and the ability to develop long-term customer relationships while working closely with franchise partners.